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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken
Becker, Tom (contributor) - 2007
Persistent link: https://www.econbiz.de/10004885055
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Delivering satisfaction and service quality : a customer based approach for libraries
Hernon, Peter; Whitman, John R. - 2001
Persistent link: https://www.econbiz.de/10004460600
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A short cut to marketing your library
Helinsky, Zuzana - 2008
Persistent link: https://www.econbiz.de/10004479189
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Measuring library performance : principles and techniques
Brophy, Peter - 2006
Persistent link: https://www.econbiz.de/10004503357
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Bibliothek, Information, Technologie online / Innovativ
Wiesbaden : Dinges & Frick - 1.2000 -
Persistent link: https://www.econbiz.de/10004603386
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Library project funding : a guide to planning and writing proposals
Carpenter, Julie - 2008
Persistent link: https://www.econbiz.de/10004397689
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Library performance and service competition : developing strategic responses
White, Larry Nash - 2008
Persistent link: https://www.econbiz.de/10004284186
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The evaluation and measurement of library services
Matthews, Joseph R. - 2007
Persistent link: https://www.econbiz.de/10004284205
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Small change, big problems : detecting and preventing financial misconduct in your library
Snyder, Herbert H. - 2006
Persistent link: https://www.econbiz.de/10004918849
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Information marketing
Rowley, Jennifer E. - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10004863261