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~subject:"Airline"
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Airline
Consumer behaviour
38
Konsumentenverhalten
30
Service quality
29
Dienstleistungsqualität
28
Dienstleistungssektor
27
Customer satisfaction
22
Service industry
21
Singapore
17
Artificial intelligence
15
Kundenzufriedenheit
15
Künstliche Intelligenz
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Marketing
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Singapur
15
Customer service
14
Kundenservice
14
Dienstleistung
13
Services marketing
13
Beziehungsmarketing
12
Dienstleistungsmarketing
12
Relationship marketing
12
Robot
12
Roboter
12
Digitization
9
Satisfaction
9
Services
9
Beschwerdemanagement
8
Bibliometrics
8
Bibliometrie
8
Complaint management
8
Digitalisierung
7
Brand management
6
Service robots
6
Social Web
6
Social web
6
Zufriedenheit
6
AI
5
B-to-B-Marketing
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Business-to-business marketing
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Heracleous, Loizos
5
Wirtz, Jochen
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Pangarkar, Nitin
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Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of air transport management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The journal of applied behavioral science
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ECONIS (ZBW)
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Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
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2
Strategy and organization at Singapore Airlines : achieving sustainable advantage through dual strategy
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 274-279
Persistent link: https://www.econbiz.de/10003989083
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3
Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Wirtz, Jochen
;
Heracleous, Loizos
;
Pangarkar, Nitin
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 307-327)
.
2007
Persistent link: https://www.econbiz.de/10003596014
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4
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
Saved in:
5
Singapore Airlines : achieving sustainable advantage through mastering paradox
Heracleous, Loizos
;
Wirtz, Jochen
- In:
The journal of applied behavioral science
50
(
2014
)
2
,
pp. 150-170
Persistent link: https://www.econbiz.de/10010380497
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