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Delivering a superior customer experience in solutions delivery processes : seven factors for success
Kumar, Ajith; Steward, Michelle D.; Morgan, Felicia N. - In: Business horizons 61 (2018) 5, pp. 775-782
Persistent link: https://www.econbiz.de/10011922259
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Team Selling im industriellen Anlagengeschäft
Heger, Günther - In: Strategisches Personalmanagement in globalen Unternehmen, (pp. 239-251). 2001
Persistent link: https://www.econbiz.de/10001577833
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Self-managing selling teams and team performance : the complementary roles of empowerment and control
Lambe, C. Jay; Webb, Kevin L.; Ishida, Chiharu - In: Industrial marketing management : the international … 38 (2009) 1, pp. 5-16
Persistent link: https://www.econbiz.de/10003810410
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When 3 + 3 does not equal 5 + 1 : new insights into the measurement of industrial customer satisfaction
Austen, Viola; Herbst, Uta; Bertels, Victoria - In: Industrial marketing management : the international … 41 (2012) 6, pp. 973-983
Persistent link: https://www.econbiz.de/10009656727
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Global customer team design : dimensions, determinants, and performance outcomes
Atanasova, Yana; Senn, Christoph - In: Industrial marketing management : the international … 40 (2011) 2, pp. 278-289
Persistent link: https://www.econbiz.de/10008934043
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Interlocking networks within and between firms : implications for developing effective solutions
Murtha, Brian R.; Bharadwaj, Sundar S.; Van Den Bulte, … - 2011
Persistent link: https://www.econbiz.de/10009376797
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Help or hindrance? : causal ambiguity and supplier involvement in new product development teams
Potter, Antony; Lawson, Benn - In: The journal of product innovation management : an … 30 (2013) 4, pp. 794-808
Persistent link: https://www.econbiz.de/10009771317
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One-to-one and one-to-many business relationship marketing : toward a theoretical framework
Niculescu, Mihai; Payne, Collin R.; Krishnan, Vijaykumar - In: Journal of business-to-business marketing 20 (2013) 2, pp. 51-64
Persistent link: https://www.econbiz.de/10009760639