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How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei; Huang, Maijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management : research, policies, practice 94 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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The effects of emotional labor on frontline employee creativity
Geng, Zizhen; Liu, Chao; Liu, Xinmei; Feng, Jie - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
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Organizational change and psychosomatic symptoms : exploring pathways through working conditions and assessing the moderating role of social support among European workers
Coupaud, Marine - In: Economic and industrial democracy 44 (2023) 2, pp. 322-350
Persistent link: https://www.econbiz.de/10014295644
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Ethical leadership and employee success : examining the roles of psychological empowerment and emotional exhaustion
Dust, Scott B.; Resick, Christian J.; Margolis, Jaclyn A.; … - In: The leadership quarterly : LQ ; an international … 29 (2018) 5, pp. 570-583
Persistent link: https://www.econbiz.de/10011930239
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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Employees' job insecurity perception and unsafe behaviours in human-machine collaboration
Wu, Tung-Ju; Li, Jia-Min; Wu, Yenchun Jim - In: Management decision 60 (2022) 9, pp. 2409-2432
Persistent link: https://www.econbiz.de/10013350488
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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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The relationship between employees’ competences and the consequences and manner of exercising emotional labour (EL)
Springer, Agnieszka; Oleksa, Karolina - In: Contemporary economics 11 (2017) 1, pp. 17-30
Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...
Persistent link: https://www.econbiz.de/10011632580
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Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of service management 27 (2016) 4, pp. 534-562
Persistent link: https://www.econbiz.de/10011563670