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IT service climate : an essent...
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Arbeitsverhalten
Service quality
21,628
Führungsstil
21,355
Dienstleistungsqualität
20,877
Leadership style
20,856
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Leistungsmotivation
9,241
Work motivation
9,068
Work behaviour
8,358
Consumer behaviour
7,967
Konsumentenverhalten
7,766
Relationship marketing
7,641
Beziehungsmarketing
7,586
Arbeitszufriedenheit
5,529
Job satisfaction
5,501
Leadership
5,479
Führungskräfte
5,135
Managers
5,134
Personalführung
4,580
USA
4,245
United States
4,156
Theorie
3,675
Theory
3,617
Customer service
3,451
Deutschland
3,335
Germany
3,186
Verhalten in Organisationen
3,140
Organizational behaviour
3,136
Kundenservice
3,058
Qualitätsmanagement
3,005
Quality management
2,941
Mitarbeiterbindung
2,869
Employee retention
2,864
Motivation
2,779
Unternehmenskultur
2,593
Betriebsklima
2,577
Corporate culture
2,555
Wirtschaftsprüfung
2,538
Financial audit
2,532
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3,929
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1,291
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7,389
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1,058
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7
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512
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Graue Literatur
170
Non-commercial literature
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Hochschulschrift
160
Working Paper
140
Arbeitspapier
130
Thesis
101
Case study
62
Fallstudie
62
Collection of articles of several authors
61
Sammelwerk
61
Aufsatzsammlung
35
Conference paper
23
Konferenzbeitrag
23
Reprint
20
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17
Sammlung
17
Ratgeber
16
Guidebook
14
Dissertation u.a. Prüfungsschriften
10
Handbook
6
Handbuch
6
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5
Konferenzschrift
5
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5
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4
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4
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Siddiqui, Danish Ahmed
29
De Clercq, Dirk
28
Bakker, Arnold B.
25
Vandenberghe, Christian
24
Chiaburu, Dan S.
22
Karatepe, Osman M.
22
Newman, Alexander
22
Johnson, Russell E.
19
Kwan, Ho Kwong
19
Liu, Yan
19
Paillé, Pascal
19
Spector, Paul E.
19
Hur, Won-Moo
18
Lam, Long W.
18
Abun, Damianus
17
Bowling, Nathan A.
17
Gupta, Vishal
17
Restubog, Simon Lloyd D.
16
Shin, Yuhyung
16
Afsar, Bilal
15
Kim, Tae-Yeol
15
Li, Ning
15
Mayer, David M.
15
Parker, Sharon K.
15
Zoghbi-Manrique-de-Lara, Pablo
15
Beehr, Terry A.
14
Chou, Shih Yung
14
Khan, Abdul Karim
14
Loi, Raymond
14
Ferris, D. Lance
13
Abid, Ghulam
12
Cooper, Cary
12
Demerouti, Evangelia
12
Dysvik, Anders
12
Gong, Taeshik
12
Kacmar, K. Michele
12
Kim, Peter Beomcheol
12
Raja, Usman
12
Tremblay, Michel
12
Ul Haq, Inam
12
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National Bureau of Economic Research
15
Springer Fachmedien Wiesbaden
8
Verlag Dr. Kovač
4
Nomos Verlagsgesellschaft
3
Westfälische Wilhelms-Universität Münster
3
Books on Demand GmbH <Norderstedt>
2
Edward Elgar Publishing
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
Leuphana Universität Lüneburg
2
Roman-Herzog-Institut
2
Springer International Publishing
2
African Centre for Applied Research and Training in Social Development <Ṭarābulus al-Ġarb>
1
Bergische Universität Wuppertal
1
Brookings Institution
1
Carl Hanser Verlag
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dr. Rainer Hampp <Firma>
1
Eric Cuvillier <Firma>
1
Fachhochschule Reutlingen / European School of Business
1
Gleason Works
1
Goethe-Universität Frankfurt am Main
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Griffiths School of Management / Annual International Conference on Business, Entrepreneurship and Ethics <7., 2016, Oradea>
1
Gulf Research Meeting <2014, Cambridge>
1
Harvard Business Review Press
1
Health and Wlfare
1
Helmut-Schmidt-Universität
1
IGI Global
1
Indien / Registrar General
1
Institut für Arbeitsmarkt- und Berufsforschung (IAB)
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International Association of Applied Psychology
1
Kassel University Press GmbH
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Lever Brothers <Port Sunlight>
1
Ludwig-Maximilians-Universität München / Volkswirtschaftliche Fakultät
1
Minister of State for Fitness and Ameateur Sport
1
Morgan Crucible Company Limited
1
OECD
1
Peter Lang GmbH
1
RWTH Aachen
1
RWTH Aachen / Lehrstuhl für Wirtschaftswissenschaften für Ingenieure und Naturwissenschaftler
1
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Journal of business ethics : JOBE
294
International journal of hospitality management
186
Journal of business and psychology
152
The international journal of human resource management
146
Journal of managerial psychology
142
Journal of vocational behavior
128
Leadership & organization development journal
128
Journal of business research : JBR
117
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
113
International journal of human resource management
97
International journal of contemporary hospitality management
87
Academy of Management journal : AMJ
82
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
80
Journal of management & organization : JMO
76
Personnel review
72
Journal of management : JOM
71
Human performance
70
Cogent business & management
67
Management research review
66
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
66
Employee relations
64
Pakistan journal of commerce and social sciences
63
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
60
Journal of business ethics : JBE
59
International journal of organizational analysis
55
Group & organization management : an international journal
54
International journal of manpower
54
Human relations
52
Human resource management
50
Personnel psychology : a journal of applied research
48
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
44
Journal of management
44
Career development international : the journal for executive, consultants, academics and individuals
43
Journal of organizational change management
43
Tourism management : research, policies, practice
41
Human resource management review
40
European management journal
39
Journal of retailing and consumer services
39
Journal of personnel psychology
38
The journal of management development
37
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Source
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ECONIS (ZBW)
8,387
USB Cologne (EcoSocSci)
38
EconStor
21
OLC EcoSci
5
RePEc
3
Showing
1
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10
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8,454
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date (newest first)
date (oldest first)
1
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Kulturbedingte Serviceorientierung : Erkenntnisse der aktuellen Unternehmenskulturforschung mit Implikationen für die Praxis
Sackmann, Sonja A.
;
Friesl, Martin
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 419-439)
.
2010
Persistent link: https://www.econbiz.de/10003943290
Saved in:
4
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
5
The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia
-
2011
Persistent link: https://www.econbiz.de/10009489308
Saved in:
6
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
7
Personale und organisationale Prädiktoren von Kundenorientierung und
Kundenzufriedenheit
: eine Untersuchung im therapeutischen Dienstleistungsbereich
Egold, Nikolai Wassil
;
Dick, Rolf van
;
Zapf, Dieter
- In:
Zeitschrift für Personalpsychologie
8
(
2009
)
4
,
pp. 180-190
Persistent link: https://www.econbiz.de/10003889509
Saved in:
8
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
9
Emotional labor in hospitality : positive affective displays in service encounters
Li, Jing
;
Farber Canziani, Bonnie
;
Barbieri, Carla
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
2
,
pp. 242-253
Persistent link: https://www.econbiz.de/10011846887
Saved in:
10
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
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