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Service employee clusters in banking : exploring Ind’s typology considering behaviour, commitment and attitude about leadership
Wallace, Elaine; De Chernatony, Leslie; Buil, Isabel - In: European journal of marketing : EJM 47 (2013) 11/12, pp. 1781-1803
Persistent link: https://www.econbiz.de/10010205982
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Service employee performance : its components and antecedents
Wallace, Elaine; De Chernatony, Leslie - In: Journal of relationship marketing : innovations & … 8 (2009) 2, pp. 82-102
Persistent link: https://www.econbiz.de/10003857822
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Internalising a brand across cultures : the case of IKEA
Tarnovskaya, Veronika V.; De Chernatony, Leslie - In: International journal of retail & distribution management 39 (2011) 8, pp. 598-618
Persistent link: https://www.econbiz.de/10009273254
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From internal brand management to organizational citizenship behaviours : evidence from frontline employees in the hotel industry
Buil, Isabel; Martínez, Eva; Matute, Jorge - In: Tourism management : research, policies, practice 57 (2016), pp. 256-271
Persistent link: https://www.econbiz.de/10011556074
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Transformational leadership and employee performance : the role of identification, engagement and proactive personality
Buil, Isabel; Pardos Martínez, Eva; Matute, Jorge - In: International journal of hospitality management 77 (2019), pp. 64-75
Persistent link: https://www.econbiz.de/10011988436
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The use of gamification strategies to enhance employees' attitudes towards e-training systems
Bitrián, Paula; Buil, Isabel; Catalán, Sara; … - In: The international journal of management education 21 (2023) 3, pp. 1-11
Persistent link: https://www.econbiz.de/10014458936