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Justice perceptions and drives of hotel employee social loafing behavior
Luo, Zhenpeng; Qu, Hailin; Marnburg, Einar - In: International journal of hospitality management 33 (2013), pp. 456-464
Persistent link: https://www.econbiz.de/10009746329
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Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang; Qu, Hailin; Ma, Emily - In: International journal of hospitality management 31 (2012) 4, pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
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The affective and dispositional consequences of organizational citizenship behavior : a cross-cultural study
Ma, Emily; Qu, Hailin; Wilson, Marie - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 4, pp. 399-431
Persistent link: https://www.econbiz.de/10011494473
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Social exchanges as motivators of hotel employees’ organizational citizenship behavior : the proposition and application of a new three-dimensional framework
Ma, Emily; Qu, Hailin - In: International journal of hospitality management 30 (2011) 3, pp. 680-688
Persistent link: https://www.econbiz.de/10009130539
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A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing; Washburn, Isaac; Qu, Hailin - In: International journal of hospitality management 79 (2019), pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
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Conceptualization and operationalization of an altruistic and egoistic continuum of organizational citizenship behavior motivations
Ma, Emily Jintao; Qu, Hailin; Wei, Xiang; Hsiao, Aaron - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 740-771
Persistent link: https://www.econbiz.de/10011912335
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The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
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Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
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Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong; Shi, Zhao; Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
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The spillover effects of management influence tactics on customer-directed outcomes
Liu, Jing; Qu, Hailin - In: Tourism management : research, policies, practice 73 (2019), pp. 143-156
Persistent link: https://www.econbiz.de/10012004917