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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types
Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2646-2667
Persistent link: https://www.econbiz.de/10014446474
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Customer experience, well-being, and loyalty in the spa hotel context : integrating the top-down & bottom-up theories of well-being
Huang, Yu-Chih; Chen, Chun-Chu; Gao, Mingjie Jessie - In: Journal of travel and tourism marketing 36 (2019) 5, pp. 595-611
Persistent link: https://www.econbiz.de/10012179446
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Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus; Busser, James; Cain, Lisa - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
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Investigating the relationship between experience, well-being, and loyalty : a study of wellness tourists
Ramjit Singh; Manhas, Parikshat Singh; Mir, Mudasir Ahmad; … - In: Administrative Sciences : open access journal 12 (2022) 3, pp. 1-20
emotions, experience, and life Satisfaction lead to loyalty. Furthermore, the present study tested the mediating role of … tourist experience, as well as loyalty in the context of wellness and spa tourism. The exploratory-descriptive design was …, autonomy, and experience positively impact positive emotions and life satisfaction. Besides, it also supported that positive …
Persistent link: https://www.econbiz.de/10013395870
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Does involvement matter in S-Commerce? : the integrated role of emotion to explain satisfaction and loyalty in S-commerce for low vs high involvement products
Panitharn Juntongjin - In: Cogent business & management 9 (2022) 1, pp. 1-22
This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating … proposes a new validated model to explain satisfaction and loyalty in social commerce. Structural Equation Modelling (SEM) has … variable and level of involvement as a moderating variable. Based on cognitive appraisal theory, to explain satisfaction and …
Persistent link: https://www.econbiz.de/10014433767
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The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan; Kim, Woo Gon; Ryu, Kisang - In: Tourism management : research, policies, practice 57 (2016), pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
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An examination of the relationship between co-creation and well-being : an application in the case of tourism
Dekhili, Sihem; Hallem, Yousra - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012289256