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Internal marketing and the moderating role of employees : an exploratory study
Pantouvakis, Angelos - In: Total quality management & business excellence : an … 23 (2012) 2, pp. 177-195
Persistent link: https://www.econbiz.de/10009509627
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The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
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Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment
Pantouvakis, Angelos - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 1, pp. 11-22
Persistent link: https://www.econbiz.de/10009233567
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Consumption experience outcomes : satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions
Triantafillidou, Amalia; Siomkos, George J. - In: The journal of consumer marketing 31 (2014) 6/7, pp. 526-540
Persistent link: https://www.econbiz.de/10010459734
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Measuring clinical department efficiency : the impact of clinical leadership job satisfaction ; an application to public hospitals
Pantouvakis, Angelos; Mpogiatzidis, Panagiotis - In: Benchmarking : an international journal ; BIJ 20 (2013) 3, pp. 305-321
Persistent link: https://www.econbiz.de/10009759824
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The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect
Pantouvakis, Angelos; Bouranta, Nancy - In: The learning organization : TLO ; the international … 20 (2013) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10010203330
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Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos; Patsiouras, Christos - In: International journal of quality and service sciences 8 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
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The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos; Vlachos, Ilias; Polemis, Dionysios - In: International journal of quality & reliability management 41 (2024) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10014470823