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~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Service quality
21,447
Dienstleistungsqualität
20,529
Customer satisfaction
15,270
Kundenzufriedenheit
13,614
Consumer behaviour
7,156
Konsumentenverhalten
6,957
Relationship marketing
6,775
Beziehungsmarketing
6,711
Qualitätsmanagement
2,757
Quality management
2,708
Wirtschaftsprüfung
2,456
Financial audit
2,454
Krankenhaus
1,877
Hospital
1,871
USA
1,723
United States
1,697
Health care
1,600
Gesundheitsversorgung
1,560
Customer service
1,468
Deutschland
1,400
Germany
1,376
Kundenservice
1,365
Theory
1,311
Theorie
1,310
Product quality
1,276
customer satisfaction
1,266
Gesundheitswesen
1,259
Produktqualität
1,256
Online retailing
1,250
Online-Handel
1,250
Health care system
1,244
Job satisfaction
1,171
service quality
1,170
Satisfaction
1,164
Dienstleistungssektor
1,143
Service industry
1,141
Electronic Commerce
1,063
E-commerce
1,048
Hotel industry
1,012
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977
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930
Aufsatz in Zeitschrift
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Graue Literatur
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32
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Thesis
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9
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Sammelwerk
3
Sammlung
3
Guidebook
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Ratgeber
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1
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1
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1
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English
1,108
German
60
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Svensson, Göran
10
Karatepe, Osman M.
9
Stock-Homburg, Ruth
9
Evanschitzky, Heiner
7
Lee, Wang-Sheng
6
Rod, Michel
6
Ashill, Nicholas J.
5
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
Kim, Woo Gon
5
McKinnish, Terra G.
5
Pantouvakis, Angelos
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Wunderlich, Maren
5
Babakus, Emin
4
Briggs, Elten
4
Gazzoli, Gabriel
4
Guchait, Priyanko
4
Han, Heesup
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Naidoo, Perunjodi
4
Petrick, James F.
4
Wieseke, Jan
4
Yavas, Ugur
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Balaji, M. S.
3
Carruthers, Janet
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Daskin, Mustafa
3
Eller, Tönnjes Freerk
3
Foster, Gigi
3
Gerpott, Torsten J.
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
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Brandenburgische Technische Universität Cottbus-Senftenberg
1
CPC Deutschland GmbH <Heilbronn>
1
Jacobs Verlag
1
National Bureau of Economic Research
1
TU <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Trend-Forum <CPC Deutschland GmbH, Heilbronn, 6, 1997, Heilbronn>
1
Verlag Dr. Kovač
1
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International journal of hospitality management
54
Journal of business research : JBR
27
Journal of retailing and consumer services
21
International journal of contemporary hospitality management
19
The journal of services marketing
19
Journal of hospitality marketing & management
17
The service industries journal
14
Tourism management : research, policies, practice
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of vocational behavior
11
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Services marketing quarterly
9
Health care management review : HCM review
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Tourism management perspectives : TMP
8
Journal of business ethics : JOBE
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality and tourism insights
7
The international journal of human resource management
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
Global business and finance review
6
International journal of business excellence
6
International journal of quality and service sciences
6
International journal of services and operations management : IJSOM
6
Journal of air transport management
6
Journal of marketing
6
Journal of service research : JSR
6
Service business
6
Career development international : the journal for executive, consultants, academics and individuals
5
Cogent business & management
5
European journal of marketing : EJM
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Marketing intelligence & planning
5
Personnel review
5
Acta Universitatis Danubius / Oeconomica
4
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ECONIS (ZBW)
1,159
USB Cologne (EcoSocSci)
6
USB Cologne (business full texts)
1
EconStor
1
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1
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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2
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
3
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
4
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz
;
Jamal, Yasir
;
Rafiq, Asim
;
Nisa, Noor Un
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Saved in:
5
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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6
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
7
Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis
Oikarinen, Eeva-Liisa
;
Söderlund, Magnus
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10013274211
Saved in:
8
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
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9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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10
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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