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An examination of consumer sentiment toward offshored services
Thelen, Shawn T.; Yoo, Boonghee; Magnini, Vincent P. - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 270-289
Persistent link: https://www.econbiz.de/10009124108
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An introduction to the offshore service ethnocentrism construct
Thelen, Shawn T.; Thelen, Tanya K.; Magnini, Vincent P.; … - In: Services marketing quarterly 30 (2009) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10003839171
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Services offshoring : does perceived service quality affect country-of-service origin preference?
Thelen, Shawn T.; Honeycutt, Earl D.; Murphy, Thomas P. - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 196-212
Persistent link: https://www.econbiz.de/10003980776
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Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
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Predicting negative consumer reactions to services offshoring
Thelen, Shawn T.; Shapiro, Terri - In: The journal of services marketing 26 (2012) 3, pp. 181-193
Persistent link: https://www.econbiz.de/10009568245