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Customer expectations of remote maintenance services in the medical equipment industry

Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653

Persistent link: https://www.econbiz.de/10010426056

Internationalisation of remote service technologies : a three country study on perception, adaptation and relationship marketing

Paluch, Stefanie - In: Mobility in a globalised world : [economics, …, (pp. 75-86). 2012

Persistent link: https://www.econbiz.de/10009673850

Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting

Paluch, Stefanie - 2011 - 1. ed.

Persistent link: https://www.econbiz.de/10009355886

Remote Service Technology Perception and its Impact on Customer-Provider Relationships : An Empirical Exploratory Study in a B-to-B-setting

Paluch, Stefanie - 2012

Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She...

Persistent link: https://www.econbiz.de/10014015534