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Bank
Customer satisfaction
15,537
Kundenzufriedenheit
13,881
Versicherung
9,334
Insurance
9,222
Service quality
6,507
Dienstleistungsqualität
6,319
Consumer behaviour
5,901
Konsumentenverhalten
5,739
Relationship marketing
5,697
Beziehungsmarketing
5,654
Theory
3,034
Theorie
3,033
Deutschland
1,950
Germany
1,807
Economics of insurance
1,664
Versicherungsökonomik
1,664
USA
1,348
United States
1,306
customer satisfaction
1,298
Satisfaction
1,124
Customer service
1,082
Arbeitszufriedenheit
1,057
Job satisfaction
1,057
Online retailing
1,051
Online-Handel
1,051
Kundenservice
1,025
Versicherungswirtschaft
1,024
Versicherungsmarkt
1,005
Risikomanagement
973
Qualitätsmanagement
964
Risikomodell
940
Risk model
940
Quality management
934
Insurance market
901
Holiday behaviour
891
Urlaubsverhalten
891
Electronic Commerce
888
Risk management
881
India
873
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234
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199
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Article
598
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23
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Article in journal
534
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100
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100
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53
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53
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37
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35
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35
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32
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28
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22
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18
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16
Bibliography included
16
Amtsdruckschrift
11
Government document
11
Adressbuch
9
Case study
9
Fallstudie
9
Conference paper
8
Directory
8
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8
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7
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7
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7
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7
No longer published / No longer aquired
7
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6
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6
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6
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6
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5
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4
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4
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English
840
German
141
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24
Russian
14
French
12
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10
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8
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5
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4
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3
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2
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2
Bulgarian
1
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1
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1
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1
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1
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1
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1
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1
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Freixas, Xavier
9
Lóránth, Gyöngyi
8
Morrison, Alan
8
Jajuga, Krzysztof
7
Pérez, Andrea
6
Staikouras, Sotiris K.
6
Pornrojnangkool, Thanavut
5
Cech, Christian
4
Choudhury, Koushiki
4
Elyasiani, Elyas
4
Helmreich, Silvia
4
King, Robert G.
4
Pahwa, Manvinder Singh
4
Pareek, Vandana
4
Perin, Marcelo Gattermann
4
Rodríguez del Bosque, Ignacio A.
4
Singh, Ranjit
4
Ulst, Ingrid
4
Whalley, John
4
Akbari, Peyman
3
Berkel, Ingrid
3
Boon-Cheong Chew
3
Calomiris, Charles W.
3
Carow, Kenneth A.
3
Chen, Xianglin
3
Chiarakul, Tanyamai
3
Cummins, John David
3
Datta, Saroj Kumar
3
Fiordelisi, Franco
3
Haubrich, Joseph G.
3
Heidinger, Dinah
3
Holst, Elke
3
Jham, Vimi
3
Kumbhar, Vijay M.
3
Ladeira, Wagner Junior
3
Lay Hong Tan
3
Mohan, Rakesh
3
Mokha, Anupreet Kaur
3
Mostert, Pierre
3
Osman, Zahir
3
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Institution
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Springer Fachmedien Wiesbaden
5
National Bureau of Economic Research
4
Akademia Ekonomiczna Imienia Oskara Langego we Wrocławiu / Katedra̜ Inwestycji Finansowych i Ubezpieczeń
2
Internationaler Währungsfonds
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Nomos Verlagsgesellschaft
2
Suncorp-Metway Ltd. <Brisbane>
2
Ungarn / Központi Statisztikai Hivatal
2
ASEAN financial cooperation
1
Allied Group <Sandton>
1
Assekuranztagung <1985, Interlaken>
1
Centre for International Economic Studies
1
Centrum Verzekeringswetenschap <Löwen>
1
Dalʹnevostočnyj Meždunarodnyj Ėkonomičeskij Kongress <2005, Chabarowsk>
1
Deutsche Angestellten-Gewerkschaft
1
Deutschland / Bundesministerium für Umwelt, Naturschutz und Reaktorsicherheit
1
Ecuador / Superintendencia de Bancos
1
Edward Elgar Publishing
1
European Association for Banking and Financial History
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Allgemeine Fragen, Überwachung der Anwendung der Gemeinschaftsregelungen
1
Europäische Zentralbank
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Finansovyj Universitet
1
Hochschulkurs für das Geld- und Bankwesen <14, 1993, Seefeld, Tirol>
1
Hochschulkurs für das Geld- und Bankwesen <6, 1985, Pertisau>
1
Institut ėkonomičeskich issledovanij <Chabarowsk>
1
Instytut Finansów <Warschau>
1
International Conference on Service Industry: Challenges & Opportunities <2006, Masqa¾t>
1
International Monetary Fund
1
International Monetary Fund. Monetary and Capital Markets Department
1
Internationale Nederlanden Groep
1
Internationaler Währungsfonds / Monetary and Capital Markets Department
1
Ivanovskij Gosudarstvennyj Universitet
1
KBC Bancassurance Holding <Brüssel>
1
Konferencja Kredyty, Banki Ubezpieczenia <3, 1995, Warschau>
1
Konferencja Naukowa Inwestycje Finansowe i Ubezpieczenia, Tendencje Światowe a Polski Rynek <1999, Szklarska Pore̜ba>
1
Konferencja Naukowa Inwestycje Finansowe i Ubezpieczenia: Tendencje Światowe a Rynek Polski <4, 2001, Szklarska Pore̜ba>
1
Leuvense Verzekeringsdagen <8, 1992, Löwen>
1
Liechtenstein / Amt für Volkswirtschaft
1
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Published in...
All
The international journal of bank marketing : IJBM
27
Journal of financial services marketing : JFSM
11
Cogent business & management
8
International journal of bank marketing
8
International journal of productivity and quality management : IJPQM
8
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
8
The journal of risk and insurance : the journal of the American Risk and Insurance Association
8
The service industries journal
8
Journal of banking & finance
7
The IUP journal of bank management : IJBM
7
Die Bank
5
Global journal of business management : GJBM
5
IMF country report
5
International journal of quality and service sciences
5
Journal of business economics and management
5
Journal of retailing and consumer services
5
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
5
SpringerLink / Bücher
5
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal of digital banking
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
NBER Working Paper
4
NBER working paper series
4
Nepalese journal of finance : a publication of Uniglobe College
4
Quality management journal : QMJ
4
Working paper / National Bureau of Economic Research, Inc.
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
Bulletin / Bank of Finland
3
European research studies
3
Finance India : the quarterly journal of Indian Institute of Finance
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Geld, Banken und Versicherungen : Beiträge zum ... Symposium Geld, Banken und Versicherungen
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
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Source
All
ECONIS (ZBW)
1,046
USB Cologne (EcoSocSci)
14
EconStor
2
Other ZBW resources
1
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1
Measuring customers' satisfaction in bancassurance channel : an investigation using gap model
Choudhury, Mousumi
;
Singh, Ranjit
- In:
Bank parikrama : a journal of banking & finance : …
44/45
(
2020/2021
)
3/4/1/2
,
pp. 43-69
Persistent link: https://www.econbiz.de/10014323415
Saved in:
2
Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
3
Marketing approach to e-distribution of modern banking products
Mihić, Svetlana
;
Dašić, Danijela
;
Supić, Dejan
- In:
Ekonomika : međunarodni časopis za ekonomsku teoriju …
61
(
2015
)
2
,
pp. 69-82
Persistent link: https://www.econbiz.de/10011347249
Saved in:
4
Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh
;
Maddulety, Koilakuntla
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
Saved in:
5
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
6
Exploring the impact of brand equity and customer satisfaction on customer loyalty
Kaur, Gurjeet
;
Mahajan, Neetu
- In:
Metamorphosis : a journal of management research
10
(
2011
)
2
,
pp. 27-47
Persistent link: https://www.econbiz.de/10010226941
Saved in:
7
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
8
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
9
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
10
Impacts of ATM banking performance on customer satisfaction with the Bank in Malawi
Mwatsika, Charles
- In:
International journal of business and economics …
5
(
2016
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10011534138
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