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Bank
Italien
63,017
Italy
40,434
Service quality
20,649
Dienstleistungsqualität
20,633
South Africa
17,664
Südafrika
17,072
Customer satisfaction
13,756
Kundenzufriedenheit
13,620
Konsumentenverhalten
7,989
Consumer behaviour
7,979
Deutschland
7,413
Luftverkehr
7,324
Beziehungsmarketing
7,082
Relationship marketing
7,063
Germany
6,274
Theorie
6,050
Theory
5,905
Air transport
5,876
Dienstleistung
5,397
USA
5,269
United States
5,016
Frankreich
4,621
Großbritannien
4,557
Airline
4,369
Services
4,346
Fluggesellschaft
4,322
United Kingdom
3,941
Schätzung
3,829
France
3,697
Estimation
3,622
EU-Staaten
3,567
EU countries
3,503
Qualitätsmanagement
2,945
Quality management
2,809
Wirtschaftsprüfung
2,558
Financial audit
2,551
Spanien
2,486
Innovation
2,480
Dienstleistungssektor
2,466
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Free
600
Undetermined
334
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1,348
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50
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50
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34
Business report
33
Geschäftsbericht
33
Aufsatzsammlung
31
No longer published / No longer aquired
24
Case study
18
Fallstudie
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Conference paper
16
Konferenzbeitrag
16
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Government document
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1,737
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477
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172
German
121
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9
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2
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Author
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Ferri, Giovanni
26
Del Prete, Silvia
23
Zazzaro, Alberto
19
Fazio, Antonio G.
18
Masciandaro, Donato
17
Pagnini, Marcello
17
Bracchi, Giampio
16
Gobbi, Giorgio
16
Coccorese, Paolo
15
Alessandrini, Pietro
14
Bonaccorsi di Patti, Emilia
14
Gambacorta, Leonardo
13
Di Colli, Stefano
11
Ichino, Andrea
11
Lopez, Juan Sergio
11
Papi, Luca
11
Sette, Enrico
11
Calcagnini, Giorgio
10
Carretta, Alessandro
10
De Bonis, Riccardo
10
Koetter, Michael
10
Mocetti, Sauro
10
Rotondi, Zeno
10
Sapienza, Paola
10
Schwizer, Paola
10
Guiso, Luigi
9
Onado, Marco
9
Trivieri, Francesco
9
Barra, Cristian
8
Brogi, Marina
8
Caporale, Guglielmo Maria
8
Carpinelli, Luisa
8
Cesarini, Francesco
8
Farabullini, Fabio
8
Ferretti, Paola
8
Giannola, Adriano
8
Hasan, Iftekhar
8
Hester, Donald D.
8
Presbitero, Andrea
8
Riphahn, Regina T.
8
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Banca d'Italia
25
Associazione bancaria italiana
11
Banca Commerciale Italiana <Mailand>
8
Institute of European Finance <Bangor, Gwynedd>
8
Banco di Roma
7
Associazione fra le Casse di Risparmio Italiane
4
Banco <Neapel>
4
Databank SpA <Mailand>
4
Fondazione Rosselli
4
National Bureau of Economic Research
4
Associazione di Fondazioni e di Casse di Risparmio
3
Banca nazionale del lavoro
3
European Society for Opinion and Marketing Research
3
Banca Monte dei Paschi di Siena
2
Banca Toscana <Florenz>
2
Banca di Roma
2
Banca popolare di Milano
2
Centralʹnyj bank Rossijskoj Federacii
2
Centro Italiano di Ricerche e d'Informazione sull'Economia delle Imprese Pubbliche e di Pubblico Interesse
2
Credito Italiano, Banca d'Interesse Nazionale
2
European Association of University Teachers of Banking and Finance / Conference <201, Modena>
2
Gruppo Bancario San Paolo
2
Gruppo Bipiemme <Mailand>
2
Internationaler Währungsfonds
2
National Consumer Council
2
Nomos Verlagsgesellschaft
2
Seminario su Comportamenti delle Banche, Modifiche Istituzionali ed Evoluzione dei Mercati <1994, Perugia>
2
USA / National Monetary Commission
2
UniCredito Italiano
2
University of York / Department of Economics and Related Studies
2
Accademia nazionale dei Lincei
1
Allied Group <Sandton>
1
Amalgamated Banks of South Africa
1
Arthur Andersen SpA <Mailand>
1
Associazione Bancaria Italiana / Commissione Tecnica per gli Studi
1
Associazione Italiana del Credito al Consumo e Immobiliare
1
Associazione Nazionale Aziende Ordinarie di Credito
1
Associazione Puglia Finanza
1
Associazione Sindacale fra le Aziende del Credito
1
Associazione fra gli Istituti Regionali di Mediocredito
1
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Published in...
All
Temi di discussione del Servizio Studi / Banca d'Italia
37
Rassegna economica : rivista internazionale di economia e territorio
36
The international journal of bank marketing : IJBM
35
Questioni di economia e finanza
24
Bank of Italy Occasional Paper
21
Bancaria : mensile dell'Associazione Bancaria Italiana
20
Review of economic conditions in Italy
20
Journal of financial services marketing : JFSM
16
Rapporto sul sistema finanziario italiano
15
Research papers in banking and finance
15
Temi di discussione / Banca d'Italia
15
Journal of banking & finance
13
Rivista di politica economica
13
Studi e note di economia
12
Euromoney
11
International journal of productivity and quality management : IJPQM
11
The service industries journal
11
Die Bank
10
Economia e politica industriale
10
International journal of services and operations management
10
Studi economici e sociali : rivista scientifica interdisciplinare di studi socio-economici
10
Applied economics
9
Bank of Italy Temi di Discussione (Working Paper)
9
Cogent business & management
9
Discussion paper / Centre for Economic Policy Research
9
International journal of bank marketing
9
International journal of quality & reliability management
9
Mondo economico : settimanale di economia, finanza, politica, cultura
9
The IUP journal of bank management : IJBM
9
Banche italiane : un'industria al bivio ; mercati, consumatori, governance
8
Economic notes : economic review of Banca Monte dei Paschi di Siena
8
International business and economics research journal
8
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
8
Studi e ricerche
8
The South African journal of economics
8
Economia e diritto del terziario : rivista quadrimestrale
7
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
7
International review of applied economics
7
Mezzogiorno d'Europa : quarterly review
7
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
6
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Source
All
ECONIS (ZBW)
2,447
USB Cologne (EcoSocSci)
31
EconStor
19
RePEc
4
OLC EcoSci
1
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1
Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex
;
Coetzee, Johan
- In:
Global business & economics review
21
(
2018
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
Saved in:
2
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
3
Quality perception evaluation : a case study of a Private Bank Branch in Campina Grande, PB
Alves, Allan Carlos
;
Ramalho, Angela Maria Cavalcanti
; …
- In:
Inventi impact: microfinance & banking
(
2016
)
3
,
pp. 150-161
Persistent link: https://www.econbiz.de/10011567859
Saved in:
4
Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking
services
in Montenegro
Jovović, Milorad
;
Femić-Radosavović, Bojana
; …
- In:
Journal of central banking theory and practice
6
(
2017
)
2
,
pp. 65-76
Persistent link: https://www.econbiz.de/10011721439
Saved in:
5
Mediating role of customer's satisfaction on Jaiz bank products : a model development
Muhammad, Tijjani
;
Bin Ngah, Besar
- In:
Journal of Islamic marketing
14
(
2023
)
1
,
pp. 215-235
Persistent link: https://www.econbiz.de/10013536380
Saved in:
6
Optimising flight connection times in
airline
bank structure through Simulated Annealing and Tabu Search algorithms
Çiftçi, Muharrem Enis
;
Özkır, Vildan
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291819
Saved in:
7
A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
8
Market orientation and customer satisfaction : the role of service quality and innovation
Mahmoud, Mahmoud Abdulai
;
Hinson, Robert
;
Duut, Dickson …
- In:
International journal of business and emerging markets …
11
(
2019
)
2
,
pp. 144-167
Persistent link: https://www.econbiz.de/10012135585
Saved in:
9
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
10
Service quality at Thailand's Siam Commercial Bank: Chonburi Province
Suvittawat, Adisak
- In:
International journal of economic perspectives : IJEP
9
(
2015
)
4
,
pp. 21-26
Persistent link: https://www.econbiz.de/10011579308
Saved in:
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