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Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi; Nduka, Chinedum; Okocha, … - In: Global journal of business research : GJBR 9 (2015) 3, pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
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Integrity trend assessment of pre and post IFRS financial disclosures in Nigeria
Nwoye, Ugochukwu J.; Okoye, Emma I. - In: Academic journal of economic studies 4 (2018) 3, pp. 177-186
Persistent link: https://www.econbiz.de/10011917923
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A cross industry comparison of customer satisfaction : do more alternatives mean more satisfaction?
Adebayo, Sulaiman Olanrewaju; Olonisakin, Tosin Tunrayo - In: Journal of management and strategy : JMS 5 (2014) 4, pp. 136-141
Persistent link: https://www.econbiz.de/10010440646
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Service Delivery and Customer Satisfaction in Nigerian Banks
Farayibi, Adesoji - 2016
recommends that the Nigeria banking industry should improve the quality of service delivery as it is a prerequisite for achieving …
Persistent link: https://www.econbiz.de/10012983521
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Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka; Reza, Abdi; Ogba, Ike-Elechi; … - In: African journal of economic and management studies : AJEMS 8 (2017) 2, pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
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The Effect of Wadiah Product Quality Attributes on Customer Satisfaction : The Case of Jaiz Bank Nigeria Plc
Baba, Bashir - 2018
Islamic banks offer services based on the dictates of Shari'ah law, which advocates for the system of banking void of oppression of any of the contracting parties through the abolition of interest (Ribaa). This study aims at investigating the level of customer satisfaction on one of the Islamic...
Persistent link: https://www.econbiz.de/10012914211
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The Effect of Financial Technology Services on Banks Customers Satisfaction in Nigeria
Iriobe, Grace; Akinyede, Oyınlola M. - 2017
in Nigeria. The objective of this study is specifically to examine whether financial technology has improved bank …’s customer satisfaction in Nigeria. The study adopted explanatory and casual research design. The population of the study … comprised universities students in Nigeria out of which 5 universities were randomly selected. The primary data was collected …
Persistent link: https://www.econbiz.de/10014120795
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Service quality and customer satisfaction of banking services in Nigeria
Awara, Nsobiari Festus; Anyadighibe, Joseph Amaechi; … - In: African journal of business and economic research : AJBER 17 (2022) 4, pp. 263-283
Persistent link: https://www.econbiz.de/10014336583
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An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
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Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar; Srivastava, Medha - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 67-85
Persistent link: https://www.econbiz.de/10010370461