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Measuring customer experience in bancassurance : an empirical study

Choudhury, Mousumi; Singh, Ranjit; Saikia, Hemanta - In: Market : review for marketing theory and practice 28 (2016) 1, pp. 47-62

Persistent link: https://www.econbiz.de/10011708923

Measuring customers' satisfaction in bancassurance channel : an investigation using gap model

Choudhury, Mousumi; Singh, Ranjit - In: Bank parikrama : a journal of banking & finance : … 44/45 (2020/2021) 3/4/1/2, pp. 43-69

Persistent link: https://www.econbiz.de/10014323415

A comparison of customer commitment in five sectors using the psychological investment model

Bügel, Marnix S.; Bunk, Abraham P.; Verhoef, Peter C. - In: Journal of relationship marketing : innovations & … 9 (2010) 1, pp. 2-29

Persistent link: https://www.econbiz.de/10003974297

Risk Dimensions in Business Processes in Nigeria : A Comparative Study of the Nigerian Banking and Insurance Sub-Sectors between 1999 and 2006

Maimako, S. S. - 2010

while the return of individual insurance companies in Nigeria is more volatile than the market return; The return of … individual insurance firms in Nigeria is more volatile than the return of individual banks in Nigeria. The security variance for … a bank is greater than the security variance for an insurance firm. Thus the total risk of a bank is greater than the …

Persistent link: https://www.econbiz.de/10013146347

Measurement and impact of customer experience in banking sector

Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70

Persistent link: https://www.econbiz.de/10010517230

Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company

Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25

Persistent link: https://www.econbiz.de/10010531150

The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran

Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52

Persistent link: https://www.econbiz.de/10011289287

Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea

Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95

Persistent link: https://www.econbiz.de/10009767279

Private sector banks : a study of borrowers' satisfaction on retail loans

Kumari, H. Vasantha; Rani, S. Sheela - In: International journal of economic research 11 (2014) 1/2, pp. 473-479

Persistent link: https://www.econbiz.de/10010360958

Customer reactions to service failure and recovery in the banking industry : the influence of switching costs

Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538

Persistent link: https://www.econbiz.de/10010231177

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