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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
20
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
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Health care
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Beschwerdemanagement
8
Complaint management
8
Customer experience
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Gesundheitsversorgung
8
Value creation
8
Customer service
7
Dienstleistung
7
Kundenservice
7
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
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Services
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Well-being
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Customer integration
5
Kundenintegration
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Resource integration
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Satisfaction
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Service innovation
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Australia
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Australien
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English
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McColl-Kennedy, Janet R.
8
Frow, Pennie
2
Hogan, Suellen J.
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Danaher, Tracey S.
1
Davidson, Anthony
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
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Kristensson, Per
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Lervik-Olsen, Line
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Parasuraman, A.
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Journal of service management
3
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Marketing theory
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ECONIS (ZBW)
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1
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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2
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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