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Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.; Plewa, Carolin; Sweeney, Jillian C. - In: Journal of service research : JSR 19 (2016) 4, pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
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Virtual agents in the public service : examining citizens' value-in-use
Scutella, Maryanne; Plewa, Carolin; Reaiche, Carmen - In: Public management review 26 (2024) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10014477368
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A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg - In: Journal of retailing and consumer services 40 (2018), pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
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Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg; Kuppelwieser, Volker - In: Journal of retailing and consumer services 52 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
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Determining value in a complex service setting
Plewa, Carolin; Sweeney, Jillian C.; Michayluk, David - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 568-591
Persistent link: https://www.econbiz.de/10011417693