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~subject:"Beziehungsmarketing"
~subject:"Welt"
~type_genre:"Article in journal"
~type_genre:"Government document"
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Beziehungsmarketing
Welt
Großbritannien
31,569
United Kingdom
31,493
Bibliometrics
13,427
Bibliometrie
13,355
Customer satisfaction
10,530
Kundenzufriedenheit
10,521
Service quality
6,211
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6,117
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6,117
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2,275
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2,088
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2,087
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1,934
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1,934
Customer service
1,715
Kundenservice
1,700
World
1,598
Japan
1,490
Firm performance
1,372
Job satisfaction
1,370
Unternehmenserfolg
1,370
Arbeitszufriedenheit
1,369
Comparison
1,302
Vergleich
1,299
Quality management
1,215
Qualitätsmanagement
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Han, Heesup
35
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21
Mattila, Anna S.
20
Prentice, Catherine
20
Kumar, Satish
16
Gil Saura, Irene
15
Gustafsson, Anders
14
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Klaus, Philipp
13
Rather, Raouf Ahmad
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Rahman, Zillur
12
So, Kevin Kam Fung
12
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11
Bang, Nguyen
11
Barnes, Donald C.
11
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11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Walsh, Gianfranco
11
Aksoy, Lerzan
10
Becker, Kip
10
Chan, Kam C.
10
Evanschitzky, Heiner
10
Hollebeek, Linda D.
10
Keiningham, Timothy
10
McColl-Kennedy, Janet R.
10
Wieseke, Jan
10
Casidy, Riza
9
Dagger, Tracey S.
9
Gong, Taeshik
9
Grégoire, Yany
9
Hult, G. Tomas M.
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Johnson, Lester W.
9
Khan, Imran
9
Park, Jungkun
9
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OECD
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Großbritannien / Department of the Environment
2
Internationale Arbeitsorganisation / Sectoral Activities Programme
2
Tripartite Meeting on Productivity and Employment in Commerce and Offices <1994, Genf>
2
Colloque Sésame <1986, Arc-de-Senans>
1
ECOTEC Research and Consulting Limited <Birmingham>
1
Europäisches Parlament / Referat Wissenschaftliche Vorausschau
1
Fondation Claude-Nicolas Ledoux
1
Great Britain / Parliament / House of Lords / Select Committee on Economic Affairs
1
Großbritannien / Comptroller and Auditor General
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Indonesian Scholars International Convention <14., 2014, Oxford>
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International Energy Agency
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International Seminar on the Effects of Structural Change on Employment and Education and Training in the Service Sector <1989, Washington, DC>
1
Internationales Arbeitsamt / Bureau for Gender Equality
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Internationales Institut für Arbeitsfragen
1
KPMG European High Technology Practice <London>
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Kanada / Trade and Economic Analysis Division
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OECD / Joint Working Party on Trade and Environment
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OECD / Statistics Directorate
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Organisation for Economic Co-Operation and Development
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UNCTAD / Trade and Development Board
1
USA / Bureau of International Labor Affairs
1
USA / General Accounting Office
1
United States International Trade Commission
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Journal of retailing and consumer services
275
Journal of business research : JBR
201
International journal of hospitality management
148
The journal of services marketing
137
The service industries journal
93
Journal of hospitality marketing & management
68
Journal of travel and tourism marketing
63
International journal of contemporary hospitality management
62
Tourism management : research, policies, practice
62
Journal of service research : JSR
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
55
Cogent business & management
53
Journal of service management
52
Services marketing quarterly
49
Journal of strategic marketing
48
Service business
48
The journal of business & industrial marketing
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Journal of the Academy of Marketing Science
43
Asia Pacific journal of marketing and logistics
40
Psychology & marketing
37
International journal of electronic customer relationship management : IJECRM
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
36
Journal of service research
35
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
32
Journal of marketing
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Technological forecasting & social change : an international journal
30
European journal of marketing : EJM
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Journal of retailing
28
The international review of retail, distribution and consumer research
27
International journal of quality and service sciences
26
Marketing intelligence & planning
26
Total quality management & business excellence
26
Journal of air transport management
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of hospitality and tourism insights
24
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ECONIS (ZBW)
6,562
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1
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1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
5
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
6
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
7
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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