Cornford, James; Richter, Paul - In: The international journal of business science & applied … 2 (2007) 1, pp. 34-46
The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...
