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The influence of purchase-related risk perceptions on relationship commitment
Munnukka, Juha; Järvi, Pentti - In: International journal of retail & distribution management 43 (2015) 1, pp. 92-108
Persistent link: https://www.econbiz.de/10010510584
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Consumer trust in food retailers : conceptual framework and empirical evidence
Rampl, Linn Viktoria; Eberhardt, Tim; Schütte, Reinhard; … - In: International journal of retail & distribution management 40 (2012) 4, pp. 254-272
Persistent link: https://www.econbiz.de/10009561598
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Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
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Online bike: role of perceived technology, perceived risk, and institution-based trust on service usage via online trust
Yuliati, Lilik N.; Dradjat, Hasdevi A.; Simanjuntak, … - In: Cogent business & management 7 (2020) 1, pp. 1-19
This research aimed to analyze the effect of perceived technology, perceived risk, and institution-based trust on online trust and service usage of online bike-sharing services in Indonesia. As many as 200 respondents were chosen through systematical random sampling techniques. The data obtained...
Persistent link: https://www.econbiz.de/10012626895
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The moderating role of service recovery on customer loyalty in the context of cruise passengers
Chiou, Ming-Ren; Chao, Shih-Liang; Hsieh, Hsin-Yu - In: Maritime policy & management 48 (2021) 2, pp. 150-166
Persistent link: https://www.econbiz.de/10012501079
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Comparing student loyalty behavioural intentions across multi entry mode deliveries : an Australian perspective
Quintal, Vanessa; Phau, Ian - In: Australasian marketing journal 24 (2016) 3, pp. 187-197
Persistent link: https://www.econbiz.de/10011596768
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Effect of consumers' perceived risk on relationship marketing for m-shopping in India : the moderated mediation role of demonetisation
Bhat, Ishfaq Hussain; Gupta, Shilpi - In: Global business & economics review 27 (2022) 3, pp. 281-302
Persistent link: https://www.econbiz.de/10013453822
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The influence of perceived risk and trust on customer experience : an empirical study on young m-banking app users in India
Nancyprabha, Pushparaj; Sivakumar, V.J. - In: International journal of business excellence : IJBEX 29 (2023) 2, pp. 222-247
Persistent link: https://www.econbiz.de/10014234752
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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844