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The strategic role of the salesperson in established buyer-seller relationships
Biong, Harald; Selnes, Fred - 1996
Persistent link: https://www.econbiz.de/10000957467
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Rethinking the sales force : redefining selling to create and capture customer value
Rackham, Neil; DeVincentis, John R; DeVincentis, John - 1999
Persistent link: https://www.econbiz.de/10000675326
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The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Inyang, Aniefre Eddie - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 102-119
Persistent link: https://www.econbiz.de/10011430594
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How salespersons induce trust between consumers and retailers : the case of French well-being stores
Abbes, Molka; Goudey, Alain - In: International journal of retail & distribution management 43 (2015) 12, pp. 1104-1125
Persistent link: https://www.econbiz.de/10011431946
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Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
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Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd - In: Journal of retailing and consumer services 28 (2016), pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
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Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua; Choo, Ho Jung - In: Journal of retailing and consumer services 28 (2016), pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
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Learning climate and customer-oriented behaviors : the mediation of customer knowledge
Wang, Mei-Ling - In: Journal of managerial psychology 30 (2015) 8, pp. 955-969
Persistent link: https://www.econbiz.de/10011438828
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Servant leadership, distributive justice and commitment to customer value in the salesforce
Schwepker, Charles H. <Jr.> - In: The journal of business & industrial marketing 31 (2016) 1, pp. 70-82
Persistent link: https://www.econbiz.de/10011539340
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Customer involvement in new product development in B2B : the role of sales
La Rocca, Antonella; Moscatelli, Paolo; Perna, Andrea; … - In: Industrial marketing management : the international … 58 (2016), pp. 45-57
Persistent link: https://www.econbiz.de/10011549366