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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?

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Explicating customer orientation's influence on frontline employee satisfaction

Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151

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Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors

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The good, the bad and the effective : a meta-analytic examination of selling orientation and customer orientation on sales performance

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The double-edged effects of emotional intelligence on the adaptive selling-salesperson-owned loyalty relationship

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Ethical reputation and value received : customer perceptions

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A research agenda for sales

Jaramillo, Fernando (ed.); Mulki, Jay P. (ed.) - 2021

Contents: Preface / Jay Mulki and Fernando Jaramillo -- 1 An exploration of sales activities from a service ecosystems perspective / Nathaniel N. Hartmann, Heiko Wieland and Bruno Lussier -- 2 From sales force automation to digital transformation: how social media, social CRM, and artificial...

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Servant leadership, proactive work behavior, and performance overall rating : testing a multilevel model of moderated mediation

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