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A causal knowledge-driven negotiation mechanism for B2B electronic commerce
Lee, Kun Chang; Kwon, Soonjae - In: Intelligent decision-making support systems : …, (pp. 167-186). 2006
Persistent link: https://www.econbiz.de/10003311332
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The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management
Hwang, Yujong - In: Electronic markets : the international journal on … 19 (2009) 2/3, pp. 89-98
Persistent link: https://www.econbiz.de/10009534592
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A study of online portal users' loyalty from core service, additional value-added service and switching barriers perspectives
Kim, Dan J.; Jeong, Eui Jun; Hwang, Yujong - In: Information systems management 32 (2015) 2, pp. 136-152
Persistent link: https://www.econbiz.de/10011307907
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The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 2, pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
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What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee; Gao, Yixing; Mattila, Anna S. - In: International journal of hospitality management 87 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
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The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
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Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 57 (2018) 6, pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
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Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354