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Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of retailing and consumer services 41 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
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Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex; Coetzee, Johan - In: Global business & economics review 21 (2018) 1, pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
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Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit - In: Journal of strategic marketing 23 (2015) 5, pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
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Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka - In: Management research review 39 (2016) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
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How valuable are your customers in the brand value co-creation process? : the development of a Customer Co-Creation Value (CCCV) scale
Merz, Michael A.; Zarantonello, Lia; Grappi, Silvia - In: Journal of business research : JBR 82 (2018), pp. 79-89
Persistent link: https://www.econbiz.de/10011771787
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Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri; Benhabib, Abderrezzak; Bilgihan, Anil - In: The journal of product & brand management 26 (2017) 6, pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
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The perceived value of brand heritage and brand luxury : managing the effect on brand strength
Wiedmann, Klaus-Peter; Hennigs, Nadine; Schmidt, Steffen; … - In: Quantitative marketing and marketing management : …, (pp. 563-583). 2012
Persistent link: https://www.econbiz.de/10009621548
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The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty : empirical results from public, outdoor aquatic centres in Australia
Howat, Gary; Assaker, Guy - In: Sport management review 16 (2013) 3, pp. 268-284
Persistent link: https://www.econbiz.de/10009787481
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Kundenbindung im Electronic Commerce : eine empirische Analyse zur Wahrnehmung und Wirkung verschiedener Kundenbindungsinstrumente im Internet
Blömeke, Eva; Clement, Michel; Shehu, Edlira; … - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 65 (2013) 1, pp. 63-96
Persistent link: https://www.econbiz.de/10009710782
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Kundenzufriedenheit in direkt absetzenden Einzelhandelsgärtnereien
Schöps, Johanna - 2013
Persistent link: https://www.econbiz.de/10010365366