Narrow search
Showing 1 - 10 of 617
Cover Image
Mirror, mirror on the wall : how custumers perceive their contribution to service provision
Fließ, Sabine; Dyck, Stefan; Schmelter, Mailin - In: Journal of service management 25 (2014) 4, pp. 433-469
Persistent link: https://www.econbiz.de/10010405225
Cover Image
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao - In: Public management review 21 (2019) 2, pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Cover Image
From active participation to engagement in online communities : analysing the mediating role of trust and commitment
Vohra, Anupama; Bhardwaj, Neha - In: Journal of marketing communications 25 (2019) 1, pp. 89-114
Persistent link: https://www.econbiz.de/10012203266
Cover Image
Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.; Ungson, Gerardo R.; Harrington, … - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
Cover Image
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho; Yoo, Jaewon - In: Journal of retailing and consumer services 48 (2019), pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Cover Image
Customer participation in knowledge intensive business services : perceived value outcomes from a dyadic perspective
Mustak, Mekhail - In: Industrial marketing management : the international … 78 (2019), pp. 76-87
Persistent link: https://www.econbiz.de/10012026155
Cover Image
The impacts of relationship property, co-production on service innovation performance
Jian, Zhaoquan; Ke, Yun; Wang, Guangfa - In: Inventi impact: service sector (2016) 3, pp. 146-155
Persistent link: https://www.econbiz.de/10011625641
Cover Image
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail; Jaakkola, Elina; Halinen, Aino; … - In: Journal of service management 27 (2016) 3, pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Cover Image
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.; McColl-Kennedy, Janet R. - In: Business horizons 58 (2015) 4, pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Cover Image
Impact of co-production on consumer perception of empowerment
Harrison, Tina; Waite, Kathryn - In: The service industries journal 35 (2015) 10, pp. 502--520
Persistent link: https://www.econbiz.de/10011333309