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Making the long and adventurous journey from quality to loyalty

Marimon, Frederic; Mas-Machuca, Marta; Llach, Josep - In: Total quality management & business excellence 32 (2021) 15, pp. 1713-1731

Persistent link: https://www.econbiz.de/10012694186

Platform exploitation : when service agents defect with customers from online service platforms

Zhou, Qiang; Allen, B. J.; Gretz, Richard T.; Houston, … - In: Journal of marketing 86 (2022) 2, pp. 105-125

Persistent link: https://www.econbiz.de/10013258793

Winning strategies for customer loyalty in the sharing economy : a mixed-methods study

Akhmedova, Anna; Marimon, Frederic; Mas-Machuca, Marta - In: Journal of business research : JBR 112 (2020), pp. 33-44

Persistent link: https://www.econbiz.de/10012230546

The determinants of customer loyalty in the Indonesian ride-sharing services: offline vs online

Kuswanto, Adi; Sundari, Sundari; Harmadi, Ashur; … - In: Innovation & management review 17 (2020) 1, pp. 75-85

Purpose - This study aims to analyze the effect of service quality on trust, satisfaction and loyalty by adopting two models, namely, conventional service quality model from Parasuraman and information systems (IS) success model from Delone and McLean. Design/methodology/approach - Respondents...

Persistent link: https://www.econbiz.de/10012167302

Impact of Airbnb on customers' behavior In the UK hotel industry

Lu, Luqi; Tabari, Saloomeh - In: Tourism analysis : an interdisciplinary tourism & … 24 (2019) 1, pp. 13-26

Persistent link: https://www.econbiz.de/10012005714

Collaborative consumption continuance : a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services

Lim, Weng Marc; Gupta, Gaurav; Biswas, Baidyanath; … - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1463-1484

Persistent link: https://www.econbiz.de/10013463454

Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms

Wu, Luorong; Liu, Qing; Ma, Shihan; Hanks, Lydia - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1332-1375

Persistent link: https://www.econbiz.de/10014280782

Customer misbehavior and service providers' risk perception in the sharing economy

Roßmannek, Oliver; David, Natalie; Schramm-Klein, Hanna; … - In: Journal of business research : JBR 170 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014535217

An exploratory study of buyers' participation intentions in reputation systems : the relationship quality perspective

Huang, Qian; Davison, Robert M.; Liu, Hefu - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 952-963

Persistent link: https://www.econbiz.de/10010466557

The way to generate customer citizenship behavior with customer experience

Le, Hoang T. P. M.; Kim, Dongyoup; Park, Jungkun - In: Journal of retailing and consumer services 76 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10014460861

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