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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
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Customer satisfaction and loyalty : a study of interrelationships and effects in Nigerian domestic airline industry
Ganiyu, Rahim A. - In: Oradea journal of business and economics 2 (2017) 1, pp. 7-20
Persistent link: https://www.econbiz.de/10011780634
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry
Etemad-Sajadi, Reza; Bohrer, Laura - In: Tourism and hospitality research : THR 19 (2019) 2, pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
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Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
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The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang; Hu, Hsin-hui - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina - In: Journal of air transport management 76 (2019), pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
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Perceived service quality and customer loyalty : the mediating effect of passenger satisfaction in the Nigerian airline industry
Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117
expectations in order to serve them better. Additionally, airline operators should measure service quality regularly to assure that … they are keep meeting passengers' expectations, and consider customizing their products and services (as needed) to enhance …The long-term survival and competiveness of the airline business is strongly connected to the quality of service …
Persistent link: https://www.econbiz.de/10012026399