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The structural and executional components of customer concentration : implications for supplier performance
Matsumura, Ella Mae; Schloetzer, Jason D. - In: Journal of management accounting research : JMAR 30 (2018) 1, pp. 185-202
Persistent link: https://www.econbiz.de/10011906575
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Building brands directly : creating business value from customer relationships
Pearson, Stewart - 1996
Persistent link: https://www.econbiz.de/10000546699
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Rethinking the sales force : redefining selling to create and capture customer value
Rackham, Neil; DeVincentis, John R; DeVincentis, John - 1999
Persistent link: https://www.econbiz.de/10000675326
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Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd - In: Journal of retailing and consumer services 28 (2016), pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
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Evolution of the migratory supply chain model
Potter, Andrew; Towill, Denis R.; Christopher, Martin - In: Supply chain management : an international journal 20 (2015) 6, pp. 603-612
Persistent link: https://www.econbiz.de/10011437284
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A value co-creation model for wine tourism
Festa, Guiseppe; Vrontis, Demetris; Thrassou, Alkis; … - In: International journal of management practice : IJMP 8 (2015) 3, pp. 247-267
Persistent link: https://www.econbiz.de/10011545009
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Demand chain management : enhancing customer lifetime value through integration of marketing and supply chain management
Madhani, Pankaj M. - In: The IUP journal of business strategy : IJBS 12 (2015) 3, pp. 7-26
Persistent link: https://www.econbiz.de/10011412145
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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Determining value in a complex service setting
Plewa, Carolin; Sweeney, Jillian C.; Michayluk, David - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340