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Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
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Antecedents of customer loyalty (CL) in the mobile telecommunication companies in Cameroon
Tarkang, Marymagdaline E.; Yunji, Ruth N.; Asongu, Simplice - 2021
examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy … 20. Tangibility, reliability, and assurance dimensions of staff service quality showed a positive relationship with …
Persistent link: https://www.econbiz.de/10012544909
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Influence of service quality on customer switching behaviour in commercial banks of Tanzania : evidence from selected commercial banks in Dar es Salaam
Nzowa, Seule; Kara, Nasra; Mbilinyi, Bahati - In: Tanzania economic review : TER 12 (2022) 1, pp. 35-46
Persistent link: https://www.econbiz.de/10013453779
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The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
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Factors influencing customer satisfaction on online banking in Nepalese commercial banks
Pandey, Bimal - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 80-90
Persistent link: https://www.econbiz.de/10014494137
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How does transparency complement customer satisfaction and loyalty in the restaurant business?
Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444
Persistent link: https://www.econbiz.de/10012137803
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The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens; Iseke, Anja; Derfuß, Klaus; Eller, … - In: Journal of marketing 81 (2017) 3, pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex; Kacmar, K. Michele; Borchgrevink, Carl P. - In: Cornell hospitality quarterly : CQ 59 (2018) 4, pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
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Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa
Amponsah, David K.; Thompson, W. Frank <Jr.>; Mosley, … - In: International journal of business and emerging markets … 11 (2019) 3, pp. 201-224
Persistent link: https://www.econbiz.de/10012153224