Islamic banking industries in Indonesia is growing rapidly. Consequently, the hyper competition among them can't not be avoided. Every Islamic banking tried hard to achieve competitive advantage by attracting new customer and keeping the old customer to retain. In this situation, research about...

This study propose the addition of a spiritual dimension in the formation of customer value, in addition to the functional, social and emotional dimension of customer value that has already been emperically tested in previous studies, among customers who own saving products at Islamic banks in...

The purpose of this study is to explore the dimensions of service quality and test an integrative model to study the influence of service quality, image, and trust on customer loyalty in the Malaysian banking sector. In this study, the service quality model is enhanced to improve the bank's...