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~subject:"Bibliometrics"
~subject:"Customer satisfaction"
~subject:"EU countries"
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Bibliometrics
Customer satisfaction
EU countries
Großbritannien
137,389
United Kingdom
97,208
Bibliometrie
20,429
Deutschland
15,510
Kundenzufriedenheit
13,976
USA
13,706
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8,232
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8,007
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7,777
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6,994
Relationship marketing
6,918
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6,907
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6,854
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5,926
Estimation
5,581
Welt
4,821
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4,747
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4,459
Comparison
4,261
Japan
4,176
Kanada
3,986
Innovation
3,971
Italien
3,968
Wirtschaftsgeschichte
3,738
Canada
3,534
Geschichte
3,479
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3,439
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57
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Kumar, Satish
89
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75
McAleer, Michael
58
Chang, Chia-Lin
52
Kraus, Sascha
52
Homburg, Christian
46
Jaffe, Adam B.
46
Hamermesh, Daniel S.
44
Havránek, Tomáš
44
Law, Chun Hung Roberts
44
Mattila, Anna S.
44
Svensson, Göran
44
Chan, Kam C.
43
Lim, Weng Marc
43
Azoulay, Pierre
42
Frey, Bruno S.
39
Paul, Justin
37
Sampson, Thomas
37
Gustafsson, Anders
36
Ruiz-Castillo, Javier
35
Wohlrabe, Klaus
35
Aksoy, Lerzan
34
Ferreira, João J. M.
34
Köseoglu, Mehmet Ali
34
Mittal, Vikas
34
Stanley, Tom D.
34
Wong, IpKin Anthony
33
Taylor, Timothy G.
32
Aguinis, Herman
30
Rahman, Zillur
30
Ringle, Christian M.
29
Antony, Jiju
28
Prentice, Catherine
28
Usman, Osly
28
Prybutok, Victor R.
27
Söderlund, Magnus
27
Czarnitzki, Dirk
26
Gil Saura, Irene
26
Sharma, Piyush
26
Doucouliagos, Chris
25
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National Bureau of Economic Research
135
Springer Fachmedien Wiesbaden
27
OECD
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25
Europäische Kommission / Statistisches Amt
24
Edward Elgar Publishing
21
Fraunhofer-Institut für System- und Innovationsforschung
16
Verlag Dr. Kovač
14
European Foundation for the Improvement of Living and Working Conditions
13
Europäische Kommission / Gemeinsame Forschungsstelle
13
Faculdade de Economia, Universidade do Porto
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
10
Bank of England
9
Federal Trust for Education and Research
9
Großbritannien / Department of Trade and Industry
9
Nomos Verlagsgesellschaft
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Books on Demand GmbH <Norderstedt>
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Erasmus Research Institute of Management
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European Centre for the Development of Vocational Training
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National Economic Development Office
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Anglo-German Foundation for the Study of Industrial Society
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European Conference of Ministers of Transport
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RWTH Aachen
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Robert Schuman Centre for Advanced Studies
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World Bank
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4
Europäisches Parlament / Generaldirektion Interne Politikbereiche der Union / Referat Europäischer Mehrwert
4
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4
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Journal of business research : JBR
593
International journal of hospitality management
451
Journal of retailing and consumer services
436
Technological forecasting & social change : an international journal
250
Tourism management : research, policies, practice
227
The service industries journal
215
International journal of contemporary hospitality management
213
Research policy : policy, management and economic studies of science, technology and innovation
204
The journal of services marketing
199
Journal of travel and tourism marketing
197
Cogent business & management
196
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of Services Marketing
183
Journal of hospitality marketing & management
181
Industrial marketing management : the international journal for industrial and high-tech firms
163
International journal of production research
154
Journal of business ethics : JOBE
144
NBER working paper series
135
Tourism management perspectives : TMP
129
Discussion paper series / IZA
128
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
120
Total quality management & business excellence
116
Psychology & marketing
115
International journal of management reviews : IJMR
114
Journal of management : JOM
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
The TQM journal : the international review of organizational improvement
110
International journal of production economics
109
Journal of air transport management
109
European Journal of Marketing
108
Services marketing quarterly
105
International Journal of Bank Marketing
104
International journal of productivity and quality management : IJPQM
104
NBER Working Paper
102
Working paper
102
Journal of the Academy of Marketing Science
100
CESifo working papers
98
Working paper / National Bureau of Economic Research, Inc.
97
International journal of consumer studies
95
Administrative Sciences : open access journal
93
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ECONIS (ZBW)
40,738
Other ZBW resources
1,510
RePEc
246
EconStor
65
BASE
32
USB Cologne (EcoSocSci)
5
ArchiDok
4
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
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