Investigating the immediate and long-term effects of job stressors on frontline service employees
Anita Whiting; Naveen Donthu; Andrew M. Baker
| Year of publication: |
2011
|
|---|---|
| Authors: | Whiting, Anita ; Donthu, Naveen ; Baker, Andrew M. |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 28.2011, 4, p. 319-331
|
| Subject: | Dienstleistungsberufe | Service workers | Kundenservice | Customer service | Emotion | Kundenzufriedenheit | Customer satisfaction | Stress | Work stress |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009406668