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~subject:"Bibliometrics"
~subject:"Dienstleistungsqualität"
~subject:"EU countries"
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Bibliometrics
Dienstleistungsqualität
EU countries
Großbritannien
136,374
United Kingdom
96,151
Bibliometrie
20,223
Deutschland
15,493
Customer satisfaction
15,454
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13,026
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11,411
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8,735
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8,155
Service quality
7,949
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6,948
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6,905
Relationship marketing
6,853
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6,789
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5,921
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5,576
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4,779
World
4,705
Vergleich
4,452
Comparison
4,255
Japan
4,174
Italien
3,958
Innovation
3,945
Wirtschaftsgeschichte
3,722
Geschichte
3,467
Customer service
3,454
Italy
3,429
Industrie
3,398
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Kumar, Satish
82
McAleer, Michael
58
Chang, Chia-Lin
52
Kraus, Sascha
52
Jaffe, Adam B.
46
Havránek, Tomáš
44
Chan, Kam C.
43
Hamermesh, Daniel S.
43
Azoulay, Pierre
42
Han, Heesup
41
Frey, Bruno S.
39
Lim, Weng Marc
38
Sampson, Thomas
37
Wohlrabe, Klaus
35
Law, Chun Hung Roberts
34
Paul, Justin
34
Ruiz-Castillo, Javier
34
Stanley, Tom D.
34
Ferreira, João J. M.
33
Propper, Carol
33
Van Reenen, John
33
Köseoglu, Mehmet Ali
32
Taylor, Timothy G.
32
Aguinis, Herman
30
Rahman, Zillur
30
Prentice, Catherine
29
Mattila, Anna S.
28
Antony, Jiju
27
Czarnitzki, Dirk
26
Doucouliagos, Chris
25
Trajtenberg, Manuel
25
Hassan, M. Kabir
24
Merigo, Jose Maria
24
Oxley, Les
24
Abramo, Giovanni
23
Bloom, Nicholas
23
Caporale, Guglielmo Maria
23
Havránková, Zuzana
23
Prybutok, Victor R.
23
Stephan, Paula E.
23
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National Bureau of Economic Research
135
Europäische Kommission
25
Edward Elgar Publishing
24
Europäische Kommission / Statistisches Amt
24
OECD
24
Fraunhofer-Institut für System- und Innovationsforschung
16
Europäische Kommission / Gemeinsame Forschungsstelle
14
European Foundation for the Improvement of Living and Working Conditions
13
Faculdade de Economia, Universidade do Porto
12
Springer Fachmedien Wiesbaden
12
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
10
Verlag Dr. Kovač
10
Bank of England
9
Federal Trust for Education and Research
9
Großbritannien / Department of Trade and Industry
9
Nomos Verlagsgesellschaft
9
European Centre for the Development of Vocational Training
8
European Conference of Ministers of Transport
8
National Economic Development Office
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World Bank
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Anglo-German Foundation for the Study of Industrial Society
7
Erasmus Research Institute of Management
7
Großbritannien / Treasury
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Confederation of British Industry
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Institute for Fiscal Studies
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Great Britain
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Institute of Economic Affairs <London>
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London Business School
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Organisation for Economic Co-operation and Development
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Robert Schuman Centre for Advanced Studies
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Royal Institute of International Affairs
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4
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4
Großbritannien / Comptroller and Auditor General
4
Großbritannien / Parliament / House of Commons / Library
4
Großbritannien / Parliament / House of Commons / Trade and Industry Committee
4
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Journal of business research : JBR
457
International journal of hospitality management
318
Journal of retailing and consumer services
247
Technological forecasting & social change : an international journal
237
Research policy : policy, management and economic studies of science, technology and innovation
205
International journal of contemporary hospitality management
176
The service industries journal
176
The journal of services marketing
165
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
159
Cogent business & management
150
International journal of production research
142
NBER working paper series
135
Discussion paper series / IZA
134
Journal of hospitality marketing & management
131
Journal of business ethics : JOBE
128
Industrial marketing management : the international journal for industrial and high-tech firms
126
Tourism management : research, policies, practice
123
Journal of travel and tourism marketing
118
International journal of management reviews : IJMR
114
Journal of management : JOM
110
International journal of production economics
107
NBER Working Paper
103
Total quality management & business excellence
103
Working paper
98
Working paper / National Bureau of Economic Research, Inc.
98
Services marketing quarterly
97
CESifo working papers
95
Journal of air transport management
90
The TQM journal : the international review of organizational improvement
89
International journal of quality & reliability management
86
IZA Discussion Paper
84
International journal of productivity and quality management : IJPQM
82
International journal of services and operations management
81
Journal of service management
81
Service business
79
International journal of consumer studies
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of quality and service sciences
74
Tourism management perspectives : TMP
74
Administrative Sciences : open access journal
73
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Source
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ECONIS (ZBW)
34,254
RePEc
120
Other ZBW resources
58
EconStor
46
ArchiDok
4
OLC EcoSci
3
BASE
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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