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~subject:"Bibliometrics"
~subject:"EU countries"
~subject:"Kundenzufriedenheit"
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Bibliometrics
EU countries
Kundenzufriedenheit
Großbritannien
137,389
United Kingdom
97,208
Bibliometrie
20,429
Customer satisfaction
15,559
Deutschland
15,510
USA
13,706
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13,046
Dienstleistungssektor
12,473
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12,302
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11,467
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8,950
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8,821
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8,662
Consumer behaviour
8,232
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8,007
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7,997
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7,777
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6,994
Relationship marketing
6,918
France
6,907
Beziehungsmarketing
6,854
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5,926
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5,581
Welt
4,821
World
4,747
Vergleich
4,459
Comparison
4,261
Japan
4,176
Kanada
3,986
Innovation
3,971
Italien
3,968
Wirtschaftsgeschichte
3,738
Canada
3,534
Geschichte
3,479
Customer service
3,473
Italy
3,439
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3,404
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9,849
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11,562
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59
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4
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2,183
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15
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8
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7
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5
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Kumar, Satish
89
Han, Heesup
74
McAleer, Michael
58
Chang, Chia-Lin
52
Kraus, Sascha
52
Jaffe, Adam B.
46
Homburg, Christian
45
Hamermesh, Daniel S.
44
Havránek, Tomáš
44
Law, Chun Hung Roberts
44
Svensson, Göran
44
Chan, Kam C.
43
Lim, Weng Marc
43
Azoulay, Pierre
42
Mattila, Anna S.
40
Frey, Bruno S.
39
Paul, Justin
37
Sampson, Thomas
37
Ruiz-Castillo, Javier
35
Wohlrabe, Klaus
35
Ferreira, João J. M.
34
Köseoglu, Mehmet Ali
34
Stanley, Tom D.
34
Mittal, Vikas
33
Taylor, Timothy G.
32
Wong, IpKin Anthony
32
Aguinis, Herman
30
Rahman, Zillur
29
Prentice, Catherine
28
Ringle, Christian M.
28
Usman, Osly
28
Aksoy, Lerzan
27
Antony, Jiju
27
Czarnitzki, Dirk
26
Doucouliagos, Chris
25
Gil Saura, Irene
25
Gustafsson, Anders
25
Prybutok, Victor R.
25
Trajtenberg, Manuel
25
Caporale, Guglielmo Maria
24
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National Bureau of Economic Research
135
Springer Fachmedien Wiesbaden
27
OECD
26
Europäische Kommission
25
Europäische Kommission / Statistisches Amt
24
Edward Elgar Publishing
21
Fraunhofer-Institut für System- und Innovationsforschung
16
Verlag Dr. Kovač
14
European Foundation for the Improvement of Living and Working Conditions
13
Europäische Kommission / Gemeinsame Forschungsstelle
13
Faculdade de Economia, Universidade do Porto
12
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
10
Bank of England
9
Federal Trust for Education and Research
9
Großbritannien / Department of Trade and Industry
9
Nomos Verlagsgesellschaft
9
Books on Demand GmbH <Norderstedt>
8
Erasmus Research Institute of Management
8
European Centre for the Development of Vocational Training
8
National Economic Development Office
8
Anglo-German Foundation for the Study of Industrial Society
7
European Conference of Ministers of Transport
7
Großbritannien / Treasury
7
Confederation of British Industry
6
Organisation for Economic Co-operation and Development
6
Great Britain
5
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London Business School
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RWTH Aachen
5
Robert Schuman Centre for Advanced Studies
5
Royal Institute of International Affairs
5
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5
World Bank
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4
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4
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
4
Großbritannien / Comptroller and Auditor General
4
Großbritannien / Parliament / House of Commons / Library
4
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Journal of business research : JBR
592
International journal of hospitality management
451
Journal of retailing and consumer services
434
Technological forecasting & social change : an international journal
250
Tourism management : research, policies, practice
227
The service industries journal
215
International journal of contemporary hospitality management
213
Research policy : policy, management and economic studies of science, technology and innovation
204
The journal of services marketing
199
Journal of travel and tourism marketing
197
Cogent business & management
196
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of hospitality marketing & management
181
Industrial marketing management : the international journal for industrial and high-tech firms
163
International journal of production research
154
Journal of business ethics : JOBE
144
NBER working paper series
135
Tourism management perspectives : TMP
129
Discussion paper series / IZA
128
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
120
Total quality management & business excellence
116
Psychology & marketing
115
International journal of management reviews : IJMR
114
Journal of management : JOM
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
Journal of air transport management
109
The TQM journal : the international review of organizational improvement
109
International journal of production economics
108
Services marketing quarterly
105
International journal of productivity and quality management : IJPQM
104
NBER Working Paper
102
Working paper
102
Journal of the Academy of Marketing Science
100
CESifo working papers
98
Service business
97
Working paper / National Bureau of Economic Research, Inc.
97
International journal of consumer studies
95
Administrative Sciences : open access journal
93
Asia Pacific journal of marketing and logistics
92
The journal of business & industrial marketing
90
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Source
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ECONIS (ZBW)
40,739
RePEc
130
EconStor
60
Other ZBW resources
59
OLC EcoSci
11
USB Cologne (EcoSocSci)
8
BASE
6
ArchiDok
4
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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