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~subject:"Bibliometrics"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Subject
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Bibliometrics
Kundenservice
USA
Großbritannien
33,267
United Kingdom
33,074
Bibliometrie
13,515
Customer satisfaction
10,700
Kundenzufriedenheit
10,691
Service quality
6,274
Dienstleistungsqualität
6,272
Consumer behaviour
6,188
Konsumentenverhalten
6,188
Dienstleistungssektor
6,187
Service industry
6,098
United States
5,679
Relationship marketing
5,112
Beziehungsmarketing
5,111
Deutschland
4,611
Germany
4,583
Theory
3,227
Theorie
3,214
Frankreich
2,685
France
2,673
Innovation
2,274
EU countries
2,255
EU-Staaten
2,254
Estimation
1,943
Schätzung
1,943
Customer service
1,859
Welt
1,856
World
1,853
Japan
1,628
Italien
1,509
Italy
1,503
Firm performance
1,402
Unternehmenserfolg
1,400
Comparison
1,392
Vergleich
1,389
Arbeitszufriedenheit
1,388
Job satisfaction
1,388
more ...
less ...
Online availability
All
Undetermined
7,378
Free
1,997
Type of publication
All
Article
19,274
Book / Working Paper
1,024
Journal
18
Type of publication (narrower categories)
All
Article in journal
Collection of articles of several authors
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
19,416
Graue Literatur
4,440
Non-commercial literature
4,440
Working Paper
3,931
Arbeitspapier
3,660
Aufsatz im Buch
2,937
Book section
2,937
Hochschulschrift
923
Sammelwerk
908
Thesis
691
Aufsatzsammlung
433
Bibliografie enthalten
346
Bibliography included
346
Konferenzschrift
281
Case study
197
Conference proceedings
184
Amtsdruckschrift
170
Government document
170
Conference paper
135
Konferenzbeitrag
135
Reprint
126
research-article
112
Collection of articles written by one author
103
Sammlung
103
Systematic review
103
Übersichtsarbeit
103
Bibliografie
80
Lehrbuch
60
Forschungsbericht
57
Advisory report
56
Gutachten
56
Ratgeber
51
Guidebook
47
Article
44
Handbook
39
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Language
All
English
19,245
German
742
French
184
Italian
76
Spanish
51
Hungarian
10
Dutch
10
Portuguese
10
Swedish
9
Russian
8
Czech
5
Polish
4
Bulgarian
2
Norwegian
2
Slovak
2
Danish
1
Modern Greek (1453-)
1
Finnish
1
Romanian
1
Undetermined
1
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Author
All
Kumar, Satish
77
Kraus, Sascha
49
Chan, Kam C.
40
Lim, Weng Marc
34
Köseoglu, Mehmet Ali
32
Taylor, Timothy G.
32
Aguinis, Herman
28
Ferreira, João J. M.
28
Law, Chun Hung Roberts
28
Paul, Justin
27
Antony, Jiju
26
Dabić, Marina
22
Hassan, M. Kabir
22
Merigo, Jose Maria
22
Dhir, Sanjay
21
Dhir, Amandeep
20
Laband, David N.
19
Saffran, Bernard
19
Gustafsson, Anders
18
Lindgreen, Adam
18
Pandey, Nitesh
18
Pattnaik, Debidutta
18
Rahman, Zillur
18
Dwivedi, Yogesh Kumar
17
Fernandes, Cristina I.
17
Glock, Christoph H.
17
Han, Heesup
17
Mattila, Anna S.
17
Pereira, Vijay
17
Porter, Alan L.
17
Seuring, Stefan
17
Xu, Zeshui
17
Kajikawa, Yuya
15
Mixon, Franklin G.
15
Serenko, Alexander
15
Vrontis, Demetris
15
Banks, George C.
14
Broadberry, Stephen N.
14
Caputo, Andrea
14
Donthu, Naveen
14
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Institution
All
OECD
8
Economic Research Centre
7
National Bureau of Economic Research
6
Internationales Arbeitsamt
5
USA / Bureau of the Census
5
European Conference of Ministers of Transport
3
Nomos Verlagsgesellschaft
3
Rōdō Seisaku Kenkyū Kenshū Kikō
3
USA / Bureau of Labor Statistics
3
Academy of Marketing
2
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Bertelsmann Stiftung
2
Books on Demand GmbH <Norderstedt>
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Consiglio Nazionale delle Ricerche / Progetto Finalizzato Organizzazione e Funzionamento della Pubblica Amministrazione
2
Council on Foreign Relations
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Federal Reserve Bank of St. Louis
2
Fraser Institute
2
Harvard Graduate School of Business Administration
2
Institute of Economic Affairs <London>
2
Internationale Vereinigung für Steuerrecht
2
Italien / Camera dei Deputati
2
Kundendienstverband Deutschland
2
Multikonferenz Wirtschaftsinformatik <2008, Garching b. München>
2
National Academy of Engineering
2
Round Table on Transport Economics <124, 2002, Paris>
2
Russell Sage Foundation
2
Vivento-Customer-Services <Bonn>
2
Academic Publishing in Europe Conference <3, 2008, Berlin>
1
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Ajia Keizai Kenkyūsho <Chiba>
1
American College of Tax Counsel <University, Ala.>
1
American Marketing Association
1
Arbeitskreis Konjunktur des IWH
1
Arbetarskyddsfonden
1
Arbetslivscentrum <Stockholm>
1
Arthur M. Blank Center for Entrepreneurship
1
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Published in...
All
Journal of business research : JBR
370
Technological forecasting & social change : an international journal
232
Research policy : policy, management and economic studies of science, technology and innovation
216
International journal of hospitality management
164
International journal of production research
133
Journal of business ethics : JOBE
132
Industrial marketing management : the international journal for industrial and high-tech firms
117
International journal of management reviews : IJMR
115
Journal of management : JOM
114
International journal of contemporary hospitality management
106
Cogent business & management
99
Journal of retailing and consumer services
99
The journal of services marketing
99
International journal of production economics
95
Applied economics
90
International journal of consumer studies
80
The service industries journal
79
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
73
Management review quarterly
71
The journal of economic perspectives : EP ; a journal of the American Economic Association
71
Organizational research methods : ORM
69
Tourism management : research, policies, practice
69
The journal of technology transfer
67
Journal of international money and finance
64
Psychology & marketing
64
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
61
Annals / The Academy of Management
60
Die Betriebswirtschaft : DBW
60
Journal of business economics : JBE
60
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
60
Economics letters
59
International business review : the official journal of the European International Business Academy
59
The American economic review
59
European management journal
58
Administrative Sciences : open access journal
57
Total quality management & business excellence
57
European journal of operational research : EJOR
56
Human resource management review
54
Technology analysis & strategic management
54
Technovation : the international journal of technological innovation, entrepreneurship and technology management
54
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Source
All
ECONIS (ZBW)
20,315
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
20,316
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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