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Essays on the economics of electronic commerce
Luo, Jifeng - 2008
Persistent link: https://www.econbiz.de/10011573251
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard - 2017
Persistent link: https://www.econbiz.de/10011782523
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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New ways to leverage Web 2.0 : social media content for market intelligence and customer interaction
Baur, Aaron Wolfgang - 2016
Persistent link: https://www.econbiz.de/10011528133
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Product return management in online retailing
El Kihal, Siham - 2017
Persistent link: https://www.econbiz.de/10011634492
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Returns management in online business : effects of late returns, restocking fee legislation and multichannel competition
Difrancesco, Rita Maria - 2015
Persistent link: https://www.econbiz.de/10011667623
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Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje - 2016
Persistent link: https://www.econbiz.de/10011686853
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Model integration and traceability for product service systems engineering
Wolfenstetter, Thomas - 2019
Persistent link: https://www.econbiz.de/10012062289
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Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie - 2018
Persistent link: https://www.econbiz.de/10012020297