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The effects of reviewer expertise on future reputation, popularity, and financial performance of hotels : insights from data-analytics
Xie, Karen L.; So, Kevin Kam Fung - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 8, pp. 1187-1209
Persistent link: https://www.econbiz.de/10011943034
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A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung; Li, Xiang; Kim, Hyunsu - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
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Psychological ownership research in business : a bibliometric overview and future research directions
Kim, Hyunsu; Li, Jing; So, Kevin Kam Fung - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549104
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Mapping service innovation research in hospitality and tourism : an integrative bibliometric analysis and research agenda
So, Kevin Kam Fung; Kim, Hyunsu; He, Yueying; Li, Xiang - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 143-160
Persistent link: https://www.econbiz.de/10014253053
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Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
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The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 111 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014310875