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Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende

Spöttl, Georg; Rauner, Felix; Moritz, Eckehard Fozzy - 1997

Persistent link: https://www.econbiz.de/10000625742

Implementing the four levels : a practical guide for effective evaluation of training programs

Kirkpatrick, Donald L.; Kirkpatrick, James D. - 2007 - 1. ed.

Persistent link: https://www.econbiz.de/10003492581

The empowerment of frontline service staff in 3PL companies

Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98

Persistent link: https://www.econbiz.de/10003985929

The analysis of training needs in public institutions operating in health care sector in the Podkarpacie Province

Skica, Tomasz; Rodzinka, Jacek - In: E-Finanse : finansowy kwartalnik internetowy 8 (2012) 1, pp. 85-101

The article is an attempt at diagnosing training needs of the employees of units operating in health care sector in the Podkarpacie Province. In times of permanent changes affecting each sphere of economy, providers of health care services cannot afford to remain outside this trend. Improving...

Persistent link: https://www.econbiz.de/10009575946

"Happy sheets" : empirische Befragung von Bildungsträgern

Becker, Fred G.; Wittke, Ingrid; Friske, Vanessa - 2010

Persistent link: https://www.econbiz.de/10009155590

Employees' perspective of organizational service quality orientation : evidence from Islamic banking industry

Bhatti, Muhammad Ishaq; Zafarullah, M.; Awan, Hayat M.; … - In: International journal of Islamic and Middle Eastern … 4 (2011) 4, pp. 280-294

Persistent link: https://www.econbiz.de/10009546991

The influence of types of training on service system performance in mass service and service shop operations

Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International journal of production economics 138 (2012) 1, pp. 183-194

Persistent link: https://www.econbiz.de/10009550541

Firm size and the effectiveness of training for customer service

Lee, Gregory John - In: The international journal of human resource management 23 (2012) 12, pp. 2597-2613

Persistent link: https://www.econbiz.de/10009552573

The influence of organisational context on training success in the restaurant industry

Ballesteros, Jose Luis; Da Saá, Petra - In: The service industries journal 32 (2012) 8, pp. 1265-1282

Persistent link: https://www.econbiz.de/10009553153

A longitudinal study of the zone of tolerance

Stodnick, Michael; Marley, Kathryn A. - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 25-42

Persistent link: https://www.econbiz.de/10009770753