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Perceived service recovery justice and customer re-patronage intentions : sequential mediation

Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21

The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer’s re-patronage...

Persistent link: https://www.econbiz.de/10012649549

The moderating role of complaint handling on brand hate in the cancel culture

Abbasi, Amir Zaib; Fayyaz, Muhammad Shahzeb; Ding Hooi Ting - In: Asia-Pacific journal of business administration 15 (2023) 1, pp. 46-71

Persistent link: https://www.econbiz.de/10013537196

Attitude, repurchase intention and brand loyalty toward halal cosmetics

Khalil Hussain; Fayyaz, Muhammad Shahzeb; Shamim, Amjad; … - In: Journal of Islamic marketing 15 (2024) 2, pp. 293-313

Persistent link: https://www.econbiz.de/10014469161

The state of mind of contemporary male gym-goers : goals, inspirations and motivations

Lim, Weng Marc; Ding Hooi Ting; Shandy, Angel Merzalia; … - In: International journal of sport management and marketing … 11 (2012) 3/4, pp. 239-256

Persistent link: https://www.econbiz.de/10009574574

Men's motivation to got to the gymnasium : a study of intrinsic and extrinsic motivation

Lim, Weng Marc; Ding Hooi Ting; Loh, Kimberley Ying-ying; … - In: International journal of sport management and marketing … 13 (2013) 1/2, pp. 122-139

Persistent link: https://www.econbiz.de/10009790626

Perceived service recovery justice and customer re-patronage intentions: Sequential mediation

Ali, Muhammad Asghar; Ahmad-ur-Rehman, Muhammad; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10012657350