Here, the authors examine the issue of ethical corporate identity to competitively position brands, and this serves as a vital platform for corporations to critically think on ways in which they can cause or affect corporate socially responsible activities tying in or matching with the values of...

Firms change over time. Which changes are so damaging that consumers believe the firm’s very identity ceases to exist? We explored this question using Twitter data and eight experiments involving nearly 3,000 subjects. Consumers judged that moral deteriorations were particularly disruptive to...