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Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and trust
Park, Eunil; Kim, Ki Joon; Kwon, Sang Jib - In: Journal of business research : JBR 76 (2017), pp. 8-13
Persistent link: https://www.econbiz.de/10011712545
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Ethical brand management : customer relationships and ethical duties
Story, John; Hess, Jeff - In: The journal of product & brand management 19 (2010) 4, pp. 240-249
Persistent link: https://www.econbiz.de/10008658575
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Business unethicality as an impediment to consumer trust : the moderating role of demographic and cultural characteristics
Leonidou, Leonidas C.; Kvasova, Olga; Leonidou, … - In: Journal of business ethics : JOBE 112 (2013) 3, pp. 397-415
Persistent link: https://www.econbiz.de/10009715159
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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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The important role of ethical behavior in improving customer loyalty
I Gede Riana - In: Human systems management : HSM 40 (2021) 3, pp. 379-394
Persistent link: https://www.econbiz.de/10012603750
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When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector
Kanyurhi, Eddy Balemba; Akonkwa, Déogratias Bugandwa Mungu - In: International journal of bank marketing 42 (2024) 6, pp. 1178-1211
Persistent link: https://www.econbiz.de/10015057270
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The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase
Bateman, Connie; Valentine, Sean - In: The journal of personal selling & sales management : JPSSM 35 (2015) 2, pp. 125-142
Persistent link: https://www.econbiz.de/10010527069
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Corporate social responsibility in business-to-business markets : how organizational customers account for supplier corporate social responsibility engagement
Homburg, Christian; Stierl, Marcel; Bornemann, Torsten - In: Journal of marketing 77 (2013) 6, pp. 54-72
Persistent link: https://www.econbiz.de/10010203365
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Do ethics drive value co-creation on digital sharing economy platforms?
Nadeem, Waqar; Al-Imamy, Saifeddin - In: Journal of retailing and consumer services 55 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012268871
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Consumers' perceptions of retail business ethics and loyalty to the retailer : the moderating role of social discount practices
Diallo, Mbaye Fall; Lambey-Checchin, Christine - In: Journal of business ethics : JOBE 141 (2017) 3, pp. 435-449
Persistent link: https://www.econbiz.de/10011701488