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Quality management for IT services : perspectives on business and process performance
Praeg, Claus-Peter (contributor); Spath, Dieter. (contributor) - 2011
1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...
Persistent link: https://www.econbiz.de/10011726945
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Evaluation factors in successful global selective outsourcing operations
Majanoja, Anne-Maarit; Linko, Linnéa; Leppänen, Ville - In: International journal of services technology and management 23 (2017) 5/6, pp. 528-549
Persistent link: https://www.econbiz.de/10011844636
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Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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Prozeßorientiertes Qualitätsmanagement in der Logistik : ein Beitrag zur Steigerung der Logistikqualität
Richard, Oliver - 1999
Persistent link: https://www.econbiz.de/10001410741
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Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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A real-time expectation updating based process model of service quality
Sudharshan, Devanathan; Liu, Ben Shaw-ching; Hamer, … - 1995
Persistent link: https://www.econbiz.de/10000925157
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Investigating critical factors affecting the operational excellence of service firms in Jordan
Shehadeh, Rana Mohammad; Al-Zu'bi, Zu'bi M. F.; … - In: Journal of management research 8 (2016) 1, pp. 157-190
Persistent link: https://www.econbiz.de/10011436934