//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Business services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Peakedness-based staffing for...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Business services
Outsourcing
10,004
outsourcing
1,399
Theorie
1,363
Theory
1,275
Offshoring
1,223
Auslandsverlagerung
1,097
Callcenter
1,009
Deutschland
1,003
Call centre
973
Germany
875
Lieferantenmanagement
844
Supplier relationship management
842
USA
614
Informationstechnik
603
Globalisierung
594
Globalization
593
United States
589
Supply chain
586
Lieferkette
568
Information technology
544
India
533
Industrie
510
Manufacturing industries
500
Multinationales Unternehmen
494
Indien
490
Welt
472
Transnational corporation
458
World
452
Innovation
404
Unternehmensdienstleistung
398
Prozessmanagement
385
Business process management
365
Auslandsinvestition
341
Betriebliches Informationssystem
339
IT-Dienstleister
338
Foreign investment
337
IT service provider
337
Business intelligence system
329
Unternehmen
320
more ...
less ...
Online availability
All
Free
75
Undetermined
67
Type of publication
All
Article
221
Book / Working Paper
164
Type of publication (narrower categories)
All
Article in journal
158
Aufsatz in Zeitschrift
158
Aufsatz im Buch
60
Book section
60
Graue Literatur
58
Non-commercial literature
58
Arbeitspapier
52
Working Paper
52
Hochschulschrift
27
Case study
21
Fallstudie
21
Thesis
21
Collection of articles of several authors
16
Sammelwerk
16
Aufsatzsammlung
9
Guidebook
4
Ratgeber
4
Conference proceedings
2
Glossar enthalten
2
Glossary included
2
Konferenzschrift
2
Advisory report
1
Article
1
Bibliografie enthalten
1
Bibliography included
1
Collection of articles written by one author
1
Fallstudiensammlung
1
Gutachten
1
Handbook
1
Handbuch
1
Lehrbuch
1
Market information
1
Marktinformation
1
Sammlung
1
Textbook
1
review-article
1
more ...
less ...
Language
All
English
293
German
89
Spanish
1
Swedish
1
Undetermined
1
Author
All
Görg, Holger
8
Hanley, Aoife
8
Willcocks, Leslie
7
Burda, Michael C.
6
Dluhosch, Barbara
6
Goldschmidt, Deborah
6
Lacity, Mary Cecelia
6
Massini, Silvia
6
Miozzo, Marcela
6
Sako, Mari
6
Falk, Martin
5
Liu, Zuoming
5
Schmieder, Johannes F.
5
Berlingieri, Giuseppe
4
Burr, Wolfgang
4
Eggert, Thomas
4
Jayaraman, Vaidyanathan
4
Koebel, Bertrand M.
4
Markusen, James R.
4
Ono, Yukako
4
Rodríguez Rodríguez, Diego
4
Valk, Wendy van der
4
Antonietti, Roberto
3
Brainard, Lael
3
Cainelli, Giulio
3
Dressler, Sören
3
Gil, Ricard
3
Grimshaw, Damian
3
Lewin, Arie Y.
3
Mandal, Biswajit
3
Manning, Stephan
3
Marcolin, Luca
3
Marjit, Sugata
3
Merino de Lucas, Fernando
3
Merino, Fernando
3
Ornelas, Emanuel
3
Sass, Magdolna
3
Strand, Bridget
3
Zahn, Erich
3
Barth, Tilmann
2
more ...
less ...
Institution
All
Federal Reserve Bank of Chicago
2
National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Deutscher Industrie- und Handelskammertag
1
Deutsches Institut für Wirtschaftsforschung
1
Edward Elgar Publishing
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
Förderkreis Betriebswirtschaft an der Universität Stuttgart
1
Industrie- und Handelskammer zu Düsseldorf
1
Industrie- und Handelskammer zu Köln
1
Institut für Verkehr und Logistik <Rostock>
1
Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares
1
Regioconsult - Konzepte für Politik und Wirtschaft <Berlin>
1
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
1
Stuttgarter Unternehmergespräch <17, 1997, Stuttgart>
1
Universität Stuttgart
1
more ...
less ...
Published in...
All
Strategic outsourcing : an International journal
5
Discussion paper series / IZA
4
Journal of operations management
4
Journal of purchasing and supply management
4
Journal of the Operational Research Society : OR
4
Outsourcing in European emerging economies : territorial embeddedness and global business services
4
Zeitschrift Führung + Organisation : ZfO
4
Business horizons
3
Discussion paper
3
Discussion paper / Centre for Economic Policy Research
3
IZA Discussion Paper
3
Information systems outsourcing : enduring themes, new perspectives and global challenges ; with 71 tables
3
Journal of service management
3
Journal of world business : JWB
3
SpringerLink / Bücher
3
The journal of business & industrial marketing
3
The service industries journal
3
Business services in European economic growth
2
CESifo Forum
2
CESifo working papers
2
Case studies on outsourcing trends ; Vol. 1
2
DUV / Wirtschaftswissenschaft
2
European management journal
2
Industrial and corporate change
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems research : ISR
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of production economics
2
International journal of production research
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of service research
2
Journal of service research : JSR
2
Journal of urban economics
2
Kiel working paper
2
Management international review : mir ; journal of international business
2
Montenegrin journal of economics
2
NBER Working Paper
2
NBER working paper series
2
OECD Trade Policy Papers
2
OECD Trade Policy Working Papers
2
more ...
less ...
Source
All
ECONIS (ZBW)
380
RePEc
3
EconStor
1
Other ZBW resources
1
Showing
1
-
10
of
385
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Verbesserung von Kommunikation in Prinzipal-Agenten-Beziehungen im
Callcenter
Umfeld : eine empirische Analyse zur Entwicklung eines Kommunikationsmodells und zur Ableitung von Han...
Henrich, Frank
(
contributor
)
-
2011
-
[Electronic. ed.]
Persistent link: https://www.econbiz.de/10009769399
Saved in:
2
"Drum prüfe, wer sich ewig bindet..." : 10 Entscheidungskriterien für die erfolgreiche Dienstleister-Suche
Schleicher, Frank
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 32-37)
.
2010
Persistent link: https://www.econbiz.de/10003988295
Saved in:
3
Outsourcing
and service work in the new economy : the case of call centres in mexico city
Álvarez-Galván, José-Luis
-
2012
Persistent link: https://www.econbiz.de/10009546914
Saved in:
4
Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan
;
Hanafi, Ahmed
- In:
Strategic outsourcing : an International journal
6
(
2013
)
3
,
pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
Saved in:
5
Outsourcing
and Service Work in the New Economy : The Case of Call Centres in Mexico City
Álvarez-Galván, José-Luis
-
2012
-
1st ed.
This book examines the impact of
outsourcing
on workers and their employment conditions in the new economy. To do so …
Persistent link: https://www.econbiz.de/10012690208
Saved in:
6
Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas
-
2009
Persistent link: https://www.econbiz.de/10003902088
Saved in:
7
Die Relevanz der Unternehmensreputation bei der Beschaffung von B2B-Dienstleistungen
Bayer, Christopher
-
2011
Persistent link: https://www.econbiz.de/10008859779
Saved in:
8
Call Center in Deutschland : räumliche Analyse einer standortunabhängigen Dienstleistung ; mit 19 Tabellen
Halves, Jan-Peter
-
2001
Persistent link: https://www.econbiz.de/10001535669
Saved in:
9
Wissensbasierter Kundensupport auf höchstem Niveau
Schütt, Peter
- In:
Wissensmanagement : das Magazin für Digitalisierung, …
9
(
2007
)
8
,
pp. 38-40
Persistent link: https://www.econbiz.de/10003570126
Saved in:
10
Die Unternehmensreputation im Call Center Kontext aus Auftraggeberperspektive
Bayer, Christopher
- In:
Beiträge zur Dienstleistungsmarketing-Forschung : …
,
(pp. 175-197)
.
2011
Persistent link: https://www.econbiz.de/10009307369
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->