//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Call centre"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Call centers with delay inform...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
Inventory model
21
Lagerhaltungsmodell
21
Theorie
20
Theory
20
Callcenter
14
Lagermanagement
14
Warehouse management
14
Warteschlangentheorie
14
Queueing theory
13
Lieferkette
8
Supply chain
8
Markov chain
7
Markov-Kette
7
Operations Research
7
Operations research
7
Simulation
7
Inventory control
4
Markov decision process
4
Mathematical programming
4
Mathematische Optimierung
4
Scheduling problem
4
Scheduling-Verfahren
4
Assembly-line production
3
Cancer
3
Dynamic programming
3
Dynamische Optimierung
3
Flexibility
3
Fließfertigung
3
Krebskrankheit
3
Production planning
3
Produktionsplanung
3
USA
3
United States
3
abandonment
3
Asymmetric information
2
Asymmetric parameters
2
Asymmetrische Information
2
Beziehungsmarketing
2
Birth–death processes
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
1
Book section
1
Language
All
English
14
Author
All
Jouini, Oualid
10
Akşin, Zeynep
7
Dallery, Yves
6
Koole, Ger M.
3
Legros, Benjamin
3
Emadi, Seyed Morteza
2
Karaesmen, Fikri
2
Su, Che-Lin
2
Aguir, M. Salah
1
Ata, Baris
1
Ata, Barış
1
Chevalier, Philippe B.
1
Liao, Shuangqing
1
Nait-Abdallah, Rabie
1
Pot, Auke
1
Roubos, Alex
1
Van Delft, Christian
1
Van den Schrieck, Jean-Christophe
1
Çakan, Nesrin
1
Örmeci, E. Lerzan
1
more ...
less ...
Published in...
All
International journal of production economics
3
Production and operations management : an international journal of the Production and Operations Management Society
3
European journal of operational research : EJOR
2
Manufacturing & service operations management : M & SOM
2
Management science : journal of the Institute for Operations Research and the Management Sciences
1
OR spectrum : quantitative approaches in management
1
Operations research
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
3
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
Saved in:
4
Stochastic models of customer portfolio management in call centers
Jouini, Oualid
;
Dallery, Yves
;
Nait-Abdallah, Rabie
- In:
Operations research proceedings 2004 : selected papers …
,
(pp. 59-66)
.
2005
Persistent link: https://www.econbiz.de/10002851167
Saved in:
5
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
6
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
7
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
8
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Saved in:
9
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
10
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->