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Call centre
Warteschlangentheorie
2,251
Queueing theory
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Markov chain
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Markov-Kette
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Service quality
75
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74
Probability theory
74
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74
Callcenter
72
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72
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72
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Mandelbaum, Avishai
6
Jouini, Oualid
5
Dallery, Yves
4
Gans, Noah
4
Legros, Benjamin
4
Shen, Haipeng
4
Stolletz, Raik
4
Akşin, Zeynep
3
Emadi, Seyed Morteza
3
Gurvich, Itai
3
Helber, Stefan
3
Ibrahim, Rouba
3
Koole, Ger M.
3
Sakov, Anat
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Shumsky, Robert A.
3
Whitt, Ward
3
Armony, Mor
2
Bassamboo, Achal
2
Brown, Lawrence
2
Deshpande, Vinayak
2
Ding, Sihan
2
Henken, Kirsten
2
Huang, Junfei
2
Karaesmen, Fikri
2
Köller, Frank
2
Lee, Hsiao-hui
2
Manitz, Michael
2
Mei, R. D. van der
2
Niu, Gao
2
Perry, Ohad
2
Pinker, Edieal J.
2
Tezcan, Tolga
2
Vadiveloo, Jeyaraj
2
Ward, Amy R.
2
Xu, Mengnong
2
Zeltyn, Sergey
2
Zhang, Jiheng
2
Afèche, Philipp
1
Aguir, M. Salah
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Aguir, Salah
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Books on Demand GmbH <Norderstedt>
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Management science : journal of the Institute for Operations Research and the Management Sciences
10
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8
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
4
Operations research
4
International journal of production economics
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Computers & operations research : and their applications to problems of world concern ; an international journal
2
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
2
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Central European journal of operations research
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1
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
1
Journal of business research : JBR
1
Journal of the American Statistical Association : JASA
1
Lecture notes in economics and mathematical systems : LNEMS
1
MCQT'10 : computational methods and applications in queueing theory
1
Omega : the international journal of management science
1
Operations research perspectives
1
Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
1
Service science
1
Simon Business School working paper
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Supply Chain Management und Logistik : Optimierung, Simulation, Decision Support ; mit 84 Tabellen
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ECONIS (ZBW)
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1
Emergency service systems : the use of the hypercube queueing model in the solution of probabilistic location problems
Galvão, Roberto D.
;
Morabito, Reinaldo
- In:
International transactions in operational research : …
15
(
2008
)
5
,
pp. 525-549
Persistent link: https://www.econbiz.de/10003764563
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2
Warteschlangensysteme mit ungeduldigen Kunden und Wiederholern
Herzog, Alexander
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003792852
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3
Real-time delay estimation based on delay history
Ibrahim, Rouba
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
11
(
2009
)
3
,
pp. 397-415
Persistent link: https://www.econbiz.de/10003882854
Saved in:
4
Responding to unexpected overloads in large-scale service systems
Perry, Ohad
;
Whitt, Ward
- In:
Management science : journal of the Institute for …
55
(
2009
)
8
,
pp. 1353-1367
Persistent link: https://www.econbiz.de/10003885438
Saved in:
5
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
6
A mathematical model for evaluating cross-sales policies in telephone service centers
Byers, Reynold E.
;
So, Kut C.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10003438311
Saved in:
7
Call-routing schemes for call-center outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
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8
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan
;
Henken, Kirsten
- In:
OR spectrum : quantitative approaches in management
32
(
2010
)
1
,
pp. 109-134
Persistent link: https://www.econbiz.de/10003935919
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9
Practical scheduling for call center operations
Dietz, Dennis C.
- In:
Omega : the international journal of management science
39
(
2011
)
5
,
pp. 550-557
Persistent link: https://www.econbiz.de/10008860200
Saved in:
10
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
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