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The Globalization of Service Work : Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of ILRR

Batt, Rosemary; Holman, David; Holtgrewe, Ursula - 2010

This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction’s authors situate this research in literature on the comparative...

Persistent link: https://www.econbiz.de/10014187914

An explanation of cross-national variation in call centre job quality using institutional theory

Holman, David - In: Work, employment & society : a journal of the British … 27 (2013) 1, pp. 21-38

Persistent link: https://www.econbiz.de/10009741329

Recognition, intersubjectivity and service work : labour conflicts in call centres

Holtgrewe, Ursula - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 8 (2001) 1, pp. 37-54

Persistent link: https://www.econbiz.de/10001560228

Nicht ganz global, aber hochflexibel : Callcenter im internationalen Überblick

Holtgrewe, Ursula - In: Beschäftigte in der Globalisierungsfalle?, (pp. 137-155). 2009

Persistent link: https://www.econbiz.de/10003862516

Restructuring gendered flexibility in organizations : a comparative analysis of call centres in Germany

Holtgrewe, Ursula - In: Gendering the knowledge economy : comparative perspectives, (pp. 248-270). 2007

Persistent link: https://www.econbiz.de/10003572684

Work design variation and outcomes in call centers: strategic choice and institutional explanations

Holman, David; Frenkel, Stephen; Sørensen, Ole; Wood, … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 510-532

Persistent link: https://www.econbiz.de/10003883035

Call Center: die Institutionalisierung von Flexibilität

Holtgrewe, Ursula; Kerst, Christian - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 9 (2002) 2, pp. 186-208

Persistent link: https://www.econbiz.de/10001669487

Zwischen Kundenorientierung und organisatorischer Effizienz : Callcenter als Grenzstellen

Holtgrewe, Ursula; Kerst, Christian - In: Soziale Welt : SozW ; Zeitschrift für … 53 (2002) 2, pp. 141-159

Persistent link: https://www.econbiz.de/10001697944

The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces

Doellgast, Virginia; Holtgrewe, Ursula; Deery, Stephen - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 489-509

Persistent link: https://www.econbiz.de/10003883009

A service union's innovation dilemma : limitations on creative action in German industrial relations

Holtgrewe, Ursula; Doellgast, Virginia - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 314-330

Persistent link: https://www.econbiz.de/10009558454