//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Callcenter"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Methodology and research on th...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Callcenter
Australia
162
Australien
159
Personalmanagement
83
Human Resource Management
82
Irland
65
Ireland
56
Arbeitsbeziehungen
47
Employment relations
47
Multinationales Unternehmen
42
Transnational corporation
42
Arbeitsmarkt
34
Labour market
33
Arbeitsbedingungen
32
Working conditions
31
Highly skilled workers
22
Hochqualifizierte Arbeitskräfte
22
Weibliche Arbeitskräfte
22
Women workers
20
Arbeitslosigkeit
19
Unemployment
19
Welt
19
Human resource management
18
World
18
Arbeitsmarktpolitik
17
Atypische Beschäftigung
17
Labour market policy
17
Non-standard employment
17
Globalization
14
Codetermination
13
Employment
13
Gender
13
Geschlecht
13
Globalisierung
13
Leiharbeit
13
Mitbestimmung
13
Call centre
12
Hospital
12
Krankenhaus
12
Performance management
12
more ...
less ...
Online availability
All
Free
2
Undetermined
1
Type of publication
All
Article
10
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
1
Aufsatzsammlung
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
13
Author
All
Burgess, John
13
Connell, Julia
12
Hannif, Zeenobiyah
4
McDonnell, Anthony
4
Barrett, Rowena
1
Hannif, Zeenobiqah
1
Hannif, Zeenobyah
1
Rainnie, Al
1
Winsen, Glenda
1
more ...
less ...
Published in...
All
International employment relations review
2
Routledge studies in business organizations and networks
2
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
2
Australian bulletin of labour
1
Employee relations
1
Employee voice at work
1
Employment relations record
1
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
1
New technology, work and employment
1
Routledge Studies in Business Organizations and Networks
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
EconStor
1
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
2
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
3
Working time flexibilities : a paradox in call centres?
Hannif, Zeenobiyah
;
McDonnell, Anthony
;
Connell, Julia
; …
- In:
Australian bulletin of labour
36
(
2010
)
2
,
pp. 178-193
Persistent link: https://www.econbiz.de/10009126318
Saved in:
4
Finding their voice : call centre employees in a continuous service delivery context
Burgess, John
;
Connell, Julia
;
McDonnell, Anthony
- In:
Employee voice at work
,
(pp. 169-181)
.
2019
Persistent link: https://www.econbiz.de/10012002536
Saved in:
5
Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
Saved in:
6
Civilising call centres and the content of agreements in Australian Call Centres
Burgess, John
;
Winsen, Glenda
- In:
Employment relations record
5
(
2005
)
2
,
pp. 11-23
Persistent link: https://www.econbiz.de/10003324679
Saved in:
7
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John
;
Connell, Julia
;
Hannif, Zeenobiqah
- In:
International employment relations review
11
(
2005
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Saved in:
8
Introduction: call centres, the networked economy and the value chain
Rainnie, Al
;
Barrett, Rowena
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
Saved in:
9
Developments in the call centre industry : analysis, changes, and challenges
Burgess, John
(
contributor
);
Connell, Julia
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003212015
Saved in:
10
Emerging developments in call centre research
Burgess, John
;
Connell, Julia
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10002099652
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->