//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Callcenter"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer Learning in Call Cent...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Callcenter
Theorie
11
Theory
11
Lieferkette
9
Supply chain
9
Business process management
8
Prozessmanagement
8
Call centre
5
Competition
5
Einzelhandel
5
Mathematical programming
5
Mathematische Optimierung
5
Outsourcing
5
Retail trade
5
USA
5
United States
5
Wettbewerb
5
structural estimation
5
Beziehungsmarketing
4
Consumer behaviour
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Distribution channel
4
Konsumentenverhalten
4
Relationship marketing
4
Vertriebsweg
4
E-commerce
3
Electronic Commerce
3
Estimation
3
Game theory
3
Heuristics
3
Humanitarian aid
3
Humanitäre Hilfe
3
India
3
Indien
3
Lagermanagement
3
Learning process
3
Lernprozess
3
Nachhaltige Entwicklung
3
Preismanagement
3
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Emadi, Seyed Morteza
5
Akşin, Zeynep
2
Deshpande, Vinayak
2
Su, Che-Lin
2
Ata, Baris
1
Ata, Barış
1
Hathaway, Brett A.
1
Hathaway, Brett Alan
1
Swaminathan, Jayashankar M.
1
more ...
less ...
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Operations research
2
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer learning in call centers from previous waiting experiences
Emadi, Seyed Morteza
;
Swaminathan, Jayashankar M.
- In:
Operations research
66
(
2018
)
5
,
pp. 1433-1456
Persistent link: https://www.econbiz.de/10011932548
Saved in:
2
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Saved in:
3
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
4
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
5
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->