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Developments in the call centre industry: Analysis, changes and challenges

Connell, Julia (contributor); Burgess, John (contributor) - 2006

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be...

Persistent link: https://www.econbiz.de/10012990561

Call centres and the quality of work life: towards a research agenda

Hannif, Zeenobiyah; Burgess, John; Connell, Julia - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 271-284

Persistent link: https://www.econbiz.de/10003762506

Civilising call centres and the content of agreements in Australian Call Centres

Burgess, John; Winsen, Glenda - In: Employment relations record 5 (2005) 2, pp. 11-23

Persistent link: https://www.econbiz.de/10003324679

Employment issues in Australian public sector call centres : differences and similarities with the private sector

Burgess, John; Connell, Julia; Hannif, Zeenobiqah - In: International employment relations review 11 (2005) 1/2, pp. 1-19

Persistent link: https://www.econbiz.de/10003336232

Having "a say" : forms of voice in Australian call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234

Persistent link: https://www.econbiz.de/10010259604

Introduction: call centres, the networked economy and the value chain

Rainnie, Al; Barrett, Rowena; Burgess, John; Connell, Julia - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 195-208

Persistent link: https://www.econbiz.de/10003762468

Developments in the call centre industry : analysis, changes, and challenges

Burgess, John (contributor); Connell, Julia (contributor) - 2006

Persistent link: https://www.econbiz.de/10003212015

Emerging developments in call centre research

Burgess, John; Connell, Julia - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 1-13

Persistent link: https://www.econbiz.de/10002099652

Developments in the call centre industry : analysis, changes and challenges

Connell, Julia (ed.); Burgess, John (ed.) - 2006

Persistent link: https://www.econbiz.de/10012654992

Voices from higher up the ladder : exploring the team leader role in call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159

Persistent link: https://www.econbiz.de/10010210501